Client Engagement Specialist

Eurofins; Dublin; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Pension Scheme

Life Assurance

Income Protection

Annual Bonus Scheme

Company Credit Union Scheme

Long Service Award Scheme

Health Insurance

Paid Sick Leave

Employee Assistance Programme (EAP)

Higher Education Policy

Bike to Work Scheme

Tax Saver Travel Scheme

Eurofins Employee Referral Programme

Job summary

Eurofins Biomnis in Dublin is seeking a Client Engagement Specialist to join our Sales & Marketing team in Sandyford. You will configure client software, manage portals and CRM, and develop strong relationships with our clients to ensure industry-leading service.

The role emphasizes IT integration tools rollout, understanding client needs, and delivering accurate metrics to the Sales Operations Manager and Commercial Director. Excellent English, Excel, and customer-facing skills are essential.

Qualifications

• Education in biological sciences or healthcare, or equivalent experience.
• Minimum 2 years in related role or customer-facing experience.
• Experience in customer-facing role is required.

Responsibilities

• Set up, configure and maintain client software, portals and CRM.
• Roll out Eurofins Biomnis IT integration tools to enhance services.
• Build and maintain strong client relationships and provide up-to-date metrics.

Skills

Customer-facing

Relationship building

Problem solving

Team oriented

Presentation skills

Business writing

Fluent English

Advanced Excel

Dynamics (desirable)

Education

Biological sciences degree

2 years in related role

Tools

Microsoft Excel

Microsoft Dynamics

Job description

Eurofins Biomnis Ireland is the leading independent provider of Medical Laboratory Services in the country and part of one of the largest medical laboratory groups in the world.

Eurofins Biomnis is part of the Eurofins Scientific Group.

We are now recruiting for a:

Client Engagement Specialist

We are currently seeking to recruit a Client Engagement Specialist to join our Sales & Marketing team at the Eurofins Biomnis in Sandyford, Dublin 18.

This is an excellent opportunity if you have strong communication and organizational skills, a dedicated team player with client facing experience in a healthcare or related discipline, help continue the development of your career and of our company.

Training and development support will be given to you to help your progression within the organisation.

You will receive an overall benefits package, including:

• Financial Security
  • Pension Scheme
  • Life Assurance
  • Income Protection
  • Annual Bonus Scheme
  • Company Credit Union Scheme
  • Long Service Award Scheme
• Health & Wellbeing
  • Health Insurance
  • Paid Sick Leave
  • Employee Assistance Programme (EAP)
• Career Development
  • Higher Education Policy
• Lifestyle & Perks
  • Bike to Work Scheme
  • Tax Saver Travel Scheme
  • Eurofins Employee Referral Programme

As an employer, we’re keen to look after our people with as much dedication as they look after our clients and their colleagues. We are a diverse company with 31 nationalities, encouraging inclusiveness and instilling a sense of belonging to all our colleagues. In the spirit of supporting and improving the health and well-being of our employees, building resilience, confidence and compassion through education and activities, our "Wellbeing Committee" was founded. "The Wellbeing Committee" plans activities, promotes participation, represents employees from all organizational levels, and creates and maintains open lines of communication between wellness committees and employees.

We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

Working Hours: 39 hours p/w

This is not a hybrid role, will be based in Sandyford, Dublin 18

Job Description

The main responsibilities for the Client Engagement Specialist are to setup, configure and maintain client software. This includes ordering and resulting portals & CRM. The role will require a tech savvy, process driven, team player with the ability to build and maintain strong relationships with our clients to ensure their experience of our service is industry leading.

Playing a leading role in the roll out of Eurofins Biomnis suite of IT integration tools to enhance laboratory services and products offered by Eurofins Clinical Diagnostics to our clients. Building and maintaining strong relationships with the existing and future company customers by developing a complete understanding of the client needs and business area requirements.

Key to this role is to represent both yourself and Eurofins Clinical Diagnostics in a dignified, professional, and courteous manner to the Irish marketplace. Plus providing the Sales Operations Manager and/or Commercial Director with up-to-date metrics on all activities.

Qualifications

Education

• A recognised third level qualification in the biological sciences or healthcare or related discipline
• OR
• Have a minimum of 2 years’ experience working in a related role

Experience

• Experience in customer facing role required

Skills and Abilities

• Strong desire to independently solve problems
• Excellent relationship building qualities and the competence to work autonomously.
• Total commitment to client satisfaction
• Team oriented and willing to adapt quickly to change
• Excellent presentation and business writing skills

Competencies

• Fluent English communication skills required both written and spoken
• Advanced Microsoft Excel required
• Dynamics experience desirable
• Digital problem-solving skills

Additional Information

Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

Yes (In 2025, Eurofins generated total revenues of EUR €7.296 billion, and has been among the best performing stocks in Europe over the past 20 years)

Your data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Eurofins Biomnis is an Equal Opportunities Company