Veterinary Receptionist

IVC Evidensia; Galway; On-site; EUR 29,000 - 33,000; Full time

Benefits offered by this job

Annual leave and birthday leave

Maternity/paternity leave

Cycle to Work scheme

Employee Assistance Programme

Free flu vaccinations

Discounts on vet care for pets

Job summary

Ark Vets Knocknacarra, Galway is offering a full-time, permanent front-of-house reception role. The position includes welcoming clients with their pets, handling appointments, and processing payments in a busy veterinary practice. Training will be provided, with a supportive team and opportunities for development within Ark Vets Galway.

The role typically operates on weekdays with a predictable schedule and no out-of-hours requirements, ensuring work-life balance in a collaborative environment.

Qualifications

• Customer-facing experience preferred.
• Excellent communication and a welcoming manner.
• Experience handling payments and using IT systems is desirable.
• Strong organisational skills and ability to manage multiple tasks.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude and eagerness to learn and develop.

Responsibilities

• Greet clients and their pets at reception.
• Manage appointments and answer calls and enquiries.
• Process payments and maintain a professional reception area.
• Build knowledge of services and products to assist clients.

Skills

Customer-facing role

Excellent communication

Cash handling

IT systems

Organisational skills

Team collaboration

Proactive attitude

Willingness to learn

Pet care knowledge (benefit)

Tools

IT systems

Job description

Ark Vets, Knocknacarra, Galway Full-time, Permanent Salary €14.15 per hour

Be the Heart of the Practice

If you love working with people, enjoy a busy and varied day, and want to be part of a genuinely supportive team, this could be the perfect role for you. At Ark Vets Knocknacarra, our reception team plays a central role in everything we do.

A Role That Fits Around Your Life

This is a full-time position with a consistent and predictable schedule, typically working Monday to Friday with 1 in 3-4 Saturdays per month. Shifts are between 9:00am and 6:30pm, with Saturdays from 9:00am to 5:00pm. There are no Sundays, no bank holidays and no out-of-hours requirements, giving you a great work-life balance and the ability to properly switch off outside of work.

A Varied and Rewarding Front-of-House Role

Your day will be fast-paced and varied, combining client interaction with the administrative support that keeps the practice running smoothly. You'll welcome clients and their pets, manage appointments, answer calls and respond to enquiries. You'll also process payments, maintain a professional and organised reception area, and build your knowledge of our services and products so you can confidently support and guide clients. It's a role where you'll quickly become a familiar face to our regular clients and an important part of their experience with the practice. While previous reception or veterinary experience is an advantage, it isn't essential. We're looking for someone with a positive attitude, enthusiasm and excellent people skills – full training will be provided for the right person.

Join a Team You'll Love Being Part Of

You will be joining a well-established and collaborative team of vets, nurses and support staff who genuinely enjoy working together. With excellent facilities and a mix of first opinion and referral work, Ark Vets offers a professional yet friendly environment where everyone plays an important role. Our Knocknacarra practice is equipped with advanced technology including CT, ultrasound, digital radiography and modern surgical facilities, giving you the opportunity to work in a high-quality clinical setting while enjoying the feel of a close-knit community practice.

You Might Be a Great Fit If...

We're looking for someone who brings a positive, friendly energy to the team and enjoys building relationships with clients. ou'll be organised, proactive and comfortable managing a busy reception desk, with the ability to remain calm under pressure.

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with confidence handling payments and using IT systems
• Strong organisational skills and the ability to manage multiple tasks in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to learning and development
• A genuine passion for delivering excellent service to clients and their pets

How We'll Support You

When you join Ark Vets, you'll become part of a supportive team that values collaboration, continuous learning and career development. You'll benefit from:

• A welcoming and collaborative practice team
• Ongoing training and development to build your skills and confidence
• Opportunities for career progression within the practice and wider organisation
• A positive culture focused on wellbeing, teamwork and continuous improvement

What We Offer Our Team

• Annual leave plus birthday leave
• Paid maternity, paternity, bereavement and sick leave
• Cycle to Work scheme
• Employee Assistance Programme
• Free flu vaccinations
• Retail discounts and access to colleague wellbeing programmes
• Career progression opportunities and Leadership Academy
• Annual pay reviews
• Employer pension contributions
• Discounted veterinary care for your own pets

We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Join Us

If you're looking for a role where you can make a real difference every day, be part of a supportive team and build a rewarding career, Ark Vets Galway could be exactly what you're looking for.

€0 - €30,000 a year

Up to €30,000

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.