Customer Business Manager Homecare

Unilever; Dublin; On-site; EUR 90,000 - 115,000; Full time

Job summary

Unilever Ireland is seeking a Customer Business Manager for Home Care in Dublin Citywest. You will lead the Home Care strategy across key customers, delivering growth through strong relationships and cross-functional collaboration with Category, Marketing, Supply Chain and Finance.

You will negotiate terms, drive promotional investments, manage the Ireland Home Care P&L and deliver robust execution across in-store and omnichannel channels.

Qualifications

• Strong Customer Development experience across selling, negotiation and P&L management.
• Experience with major Irish retailers: Dunnes Stores, Tesco, MRPI.
• Ability to build and develop customer relationships that create value for Unilever and its customers.
• Strategic thinker balancing long-term growth with day-to-day execution excellence.

Responsibilities

• Lead Home Care customer strategy across key retail and wholesale customers to deliver growth.
• Build trusted relationships with customer buying teams and stakeholders to create value.
• Lead commercial negotiations including annual business planning, promotions, pricing, terms and funding.
• Own and deliver the Home Care Ireland P&L and drive profitable growth.
• Drive omni‑channel execution with cross-functional teams to maximise visibility and availability.
• Forecast and manage performance with cross-functional partners to mitigate risks.

Skills

Customer development

Negotiation

P&L management

Retail relationship management

Job description

ROLE TITLE

Customer Business Manager, HomeCare

LOCATION

Dublin Citywest Head Office, Ireland

ROLE CONTEXT

Ready to lead growth across one of Unilever Ireland's most important categories? As Customer Business Manager for Homecare Ireland, you will lead a dynamic and strategically important business across multiple customers and channels, driving growth for some of Ireland's most trusted brands. You will work closely with customers, Category, Marketing, Supply Chain and Finance to unlock opportunities that delight shoppers, strengthen customer partnerships and deliver exceptional commercial results.

KEY RESPONSIBILITIES

• Lead the development and delivery of Unilever Ireland's Home Care customer strategy, identifying growth opportunities across key retail and wholesale customers to deliver sustainable, profitable growth
• Build strong, trusted relationships with customer buying teams and key stakeholders, creating joint value opportunities that strengthen long-term partnerships
• Lead commercial negotiations, including annual business planning, promotional investment, pricing, trade terms and customer funding agreements, ensuring delivery against business objectives
• Own and deliver the Home Care customer business plan, translating category and channel strategies into clear, actionable plans that accelerate Buy, Move, Grow delivery
• Develop category-winning promotional and activation plans, leveraging shopper, category and customer insights to drive sales growth, market share and category value
• Bring innovation to life by securing customer support for new product launches, distribution opportunities and category development initiatives across the Home Care portfolio
• Drive outstanding in-store and omnichannel execution, working closely with Retail Media, Category Management and Marketing teams to maximise visibility, availability and shopper conversion
• Take ownership of Home Care P&L performance for total Ireland, balancing growth, profitability and investment to deliver strong commercial outcomes
• Partner with Brand and CSP to land Unilever Ireland’s Homecare ambition across the retail landscape
• Coach and develop key talent within the wider CD team
• Lead forecasting and performance management, partnering cross-functionally with Customer Operations, Supply Chain and Finance to ensure delivery against forecast and identify risks and opportunities
• Champion category growth by understanding market trends, shopper behaviour and emerging channel dynamics, translating insights into clear commercial actions
• Provide strong commercial rigour and control, ensuring pricing execution, accrual management and investment governance are delivered accurately and effectively
• Contribute to the wider Home Care leadership agenda, supporting capability building, best-practice sharing and cross-functional collaboration across the Ireland business.

ALL ABOUT YOU

A commercially driven individual with strong Customer Development experience across selling, negotiation and P&L management Experience working across key Irish retail customers: Dunnes Stores, Tesco, MRPI Proven ability to build and develop customer relationships that create value for both Unilever and its customers Strong commercial acumen with experience managing complex category and customer plans A strategic thinker who can balance long-term growth opportunities with day-to-day delivery and execution excellence Someone who demonstrates Grip and Drive, taking ownership and delivering results in a fast-paced environment Energised by customer relationships and passionate about creating win-win solutions Curious about evolving shopper behaviour, category trends and the future of retail A collaborative team player who influences effectively across functions and stakeholders Resilient, adaptable and excited by the pace and opportunity that comes with leading a high-profile Home Care business

WHY JOIN?

This is an exciting opportunity for a commercially curious and ambitious individual to make a significant impact on the growth of Unilever's Home Care business in Ireland, working across iconic brands and partnering with customers and cross-functional teams to accelerate category growth, innovation and market-leading execution.

WHAT WE OFFER

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you.

We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance.

We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self.

RELOCATION

Please be aware if you are applying for this role from outside the UK, if successful, your application will be treated as a self-initiated Change Location Outside of Country (CLOC) transfer. This means any relocation costs must be self-funded with the potential to reclaim some specific pre-approved expenses up to £5,000.

We are one of the world’s largest consumer goods companies with amazing brands, dynamic people and a sustainable vision. We meet everyday needs for nutrition, hygiene and personal care with brands that help people feel good, look good and get more out of life. If you are ambitious, keen to learn and want lo lead, you have come to the right place.