Customer Assistant

Kilkea Castle; Castledermot; On-site; EUR 17,000 - 25,000; Part time

Benefits offered by this job

Meals on duty

Employee recognition

Bike to Work

EAP & PRSA

Training & development

Job summary

Kilkea Castle in Ireland is seeking a Part-Time Retail Assistant to join the House of Lir team. You will create a welcoming customer experience, help visitors discover premium Irish gifts, and support day-to-day shop presentation and sales.

The ideal candidate is friendly and professional, with a flair for storytelling about crafts and makers. Training is provided, and you will enjoy meal on duty, staff perks, and a flexible schedule in a luxury heritage setting.

Qualifications

• Experience in luxury retail desirable but not essential, training provided.
• Strong customer service and communication skills.
• Ability to learn product stories and convey them to customers.

Responsibilities

• Deliver a warm, welcoming experience for all customers.
• Engage with customers to share information on collections and makers.
• Assist customers in identifying products that meet needs and preferences.
• Maintain high presentation standards and shop appearance.
• Process sales transactions accurately and efficiently.

Skills

Customer engagement

Communication

Sales transactions

Product storytelling

Independent working

Flexibility

Friendly demeanor

Attention to detail

Job description

We are currently recruiting for a Part-Time Retail Assistant to join our growing team here in House of Lir at Kilkea Castle.

House of Lir offers a curated collection of premium Irish gifts, crafts, and artisan products within the historic setting of Kilkea Castle. House Of Lir is about people, makers, craftsmanship, and the stories behind the things we sell.

We are proud to be Great Place to Work Certified 2026, recognised among the Best Workplaces in Hospitality 2026, and awarded Best in Class through the IHF Quality Employer Programme

Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests.

Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home.

Job Title:

Retail Assistant

Reporting to:

House of Lir Manager

Job Description:

As a Retail Assistant, you will be responsible for creating a welcoming and engaging customer experience, helping visitors discover and learn about the unique products and makers featured in House of Lir. The role involves assisting customers, processing sales, and supporting the day-to-day operation and presentation of the shop.

Key Responsibilities

• Deliver a warm, welcoming, and professional experience for all customers visiting the shop.
• Engage with customers to provide information on our collections, makers, and featured products.
• Develop a strong understanding of our products, artisans, and craftspeople to effectively share their stories and heritage with customers.
• Assist customers in identifying products that best meet their needs and preferences.
• Maintain high standards of presentation and shop appearance.
• Process sales transactions accurately and efficiently while providing excellent customer service.
• Carry out daily operational duties, including opening and closing procedures.
• Support stock management, replenishment, and general shop administration as required.
• Contribute to the smooth and efficient day-to-day running of the shop.
• Undertake additional duties as reasonably required to support the business and customer experience.

Skills/Requirements

• Previous experience in a similar role in a luxury retail environment is desirable but is not essential as training is provided.
• Confident and professional in engaging with customers and building rapport
• Friendly, approachable, and committed to delivering an exceptional customer experience
• Eager to learn and develop within a unique retail environment
• An appreciation for craftsmanship, artisanal products, and creative design
• Strong listening skills with the ability to understand and respond to customer needs
• Able to share the stories behind products and create a memorable shopping experience
• Reliable, self-motivated, and comfortable working independently
• Flexible and willing to support the day-to-day operations of the store as required
• Competitive hourly rate
• Meals while on duty
• Employee recognition
• Bike to Work scheme
• Employee Assistance Programme and PRSA scheme
• Continuous training and development

Kilkea Castle is an equal opportunities employer