CRM Business Architect: Strategy, AI & Enterprise Tech

3100 Accenture Limited Company; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Accenture Song in Dublin, Ireland is expanding its CRM practice and seeks a CRM Business Architect with a strong technology consulting background to translate growth, customer and operational priorities into practical CRM capabilities, target architectures and transformation roadmaps.

You will assess capabilities, design integrated solutions across CRM, data and AI ecosystems, and lead governance with senior stakeholders to deliver feasible transformation plans.

Qualifications

• 4+ years’ experience in technology consulting, business or solution architecture.
• Experience across CRM, martech or enterprise transformation.

Responsibilities

• Lead discovery with senior stakeholders to define priorities and develop target state roadmaps.
• Shape end-to-end CRM and martech architectures spanning CX, data, identity and channels.
• Define enterprise AI architectures for customer engagement, data and models.
• Lead architecture governance and collaborate with product, design, data and delivery teams.

Skills

CRM

Business Architecture

Solution Architecture

Enterprise AI

Stakeholder management

MarTech

Tools

Adobe Experience Cloud

Salesforce

Dynamics 365

Adobe Workfront

Adobe Journey Optimizer

AEP

AEM

Job description

Accenture Song in Dublin, Ireland is expanding its CRM practice and seeks a CRM Business Architect with a strong technology consulting background to translate growth, customer and operational priorities into practical CRM capabilities, target architectures and transformation roadmaps.

You will assess capabilities, design integrated solutions across CRM, data and AI ecosystems, and lead governance with senior stakeholders to deliver feasible transformation plans.