CRM & Analytics Operations Lead - Data & Digital Communications

Health Service Executive; Dublin; Remote; EUR 70,000 - 90,000; Full time

Job summary

Health Service Executive is seeking a Grade VII Data and Digital Communications Operations Lead to oversee CRM platforms, data governance, and analytics. The role requires coordinating with multiple teams to ensure data accuracy, reporting on KPIs, and driving service improvements across national programs.

The successful candidate will demonstrate strong communication, organization, and documentation skills to support data-driven decision making within the HSE.

Qualifications

• Experience with CRM platforms ensuring data accuracy and reliability.
• Experience using analytics and reporting tools (BI) to track KPIs and drive service improvements.
• Experience handling data governance across CRM programmes and multiple teams.

Responsibilities

• Collaborate with multiple teams and stakeholders with strong communication and documentation.
• Ensure data quality and governance across CRM platforms and related processes.
• Use BI tooling to measure performance, generate insights and support service improvements.

Skills

CRM platforms

Analytics

KPIs reporting

Stakeholder collaboration

Data governance

Communication

Tools

BI tools

CRM systems

Job description

Health Service Executive is seeking a Grade VII Data and Digital Communications Operations Lead to oversee CRM platforms, data governance, and analytics. The role requires coordinating with multiple teams to ensure data accuracy, reporting on KPIs, and driving service improvements across national programs.

The successful candidate will demonstrate strong communication, organization, and documentation skills to support data-driven decision making within the HSE.