Credit Controller

Madigan Cunningham Ltd t/a M&C Property; Limerick; Hybrid; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid working options

Pension contribution

Annual leave entitlement

Professional development opportunities

Employee Assistance Programme

Job summary

Madigan Cunningham Ltd t/a M&C Property is seeking an experienced Credit Controller to join our property management team across Ireland. You will manage service charge invoicing, debt collection, and credit control processes for Owners' Management Companies (OMCs), building strong relationships with property owners while ensuring timely collections.

The role emphasizes proactive debt management, reconciliation, and collaboration with Property Managers to support residential developments

Qualifications

• Minimum 3 years' experience in credit control or debt collection.
• Experience in property management, real estate, or housing management.
• Strong understanding of credit control and debtor management.
• Excellent communication and negotiation skills.
• High accuracy and attention to detail.

Responsibilities

• Manage service charge invoicing and debt collection across OMCs.
• Maintain debtor and owner accounts in the management system.
• Prepare statements, reminder notices, and collection letters.
• Negotiate repayment plans and escalate overdue accounts as required.
• Assist monthly debt collection reporting and year-end documentation.
• Coordinate with solicitors or agencies on delinquent accounts.

Skills

Credit control

Accounts receivable

Debt collection

Communication skills

Negotiation skills

Independent working

Excel proficiency

Property management sector knowledge

Education

Finance qualification

Tools

Blockman

Yardi

Qube

Sage

Spike

Job description

Role Overview

M&C Property are seeking an experienced and highly organised Credit Controller to join our property management team. The successful candidate will be responsible for managing service charge invoicing, debt collection activities, and credit control processes across a portfolio of Owners' Management Companies (OMCs).

This position requires a proactive individual who can build positive relationships with property owners while ensuring outstanding debts are collected professionally and efficiently. The role is critical in maintaining the financial health of the management companies and supporting the delivery of services to residential developments throughout Ireland.

Key Responsibilities

Service Charge Administration

• Prepare and issue annual and periodic service charge invoices to apartment owners and homeowners.
• Process supplementary levies, special contributions, and other charges as required.
• Maintain accurate debtor and owner account records within the property management system.
• Reconcile service charge accounts and investigate discrepancies.

Credit Control & Debt Management

• Manage the collection of outstanding service charges across a portfolio of Owners' Management Companies.
• Monitor debtor balances and produce regular aged debt reports.
• Issue reminder notices, statements, letters, and other collection correspondence.
• Liaise directly with property owners regarding outstanding balances and payment arrangements.
• Negotiate and monitor repayment plans where appropriate.
• Escalate overdue accounts in line with company policies and legal procedures.
• Coordinate with solicitors and debt recovery agencies on delinquent accounts when necessary.
• Maintain detailed records of all debtor communications and actions taken.

Financial Administration

• Allocate incoming payments accurately and in a timely manner.
• Perform account reconciliations and resolve account queries.
• Assist in monthly reporting on debt collection performance.
• Support year-end audit requirements by providing debtor information and supporting documentation.
• Ensure compliance with company policies, accounting controls, and relevant legislation.

Customer Service

• Respond professionally to owner queries relating to service charges and account balances.
• Work closely with Property Managers to resolve account-related issues.
• Provide a high standard of customer service while maintaining a firm and consistent approach to credit control.

Desirable Requirements

• Minimum 3 years' experience in a credit control, accounts receivable, or debt collection role.
• Experience working within property management, real estate, housing management, facilities management, or a similar sector.
• Strong understanding of credit control processes and debtor management.
• Excellent communication and negotiation skills.
• High level of accuracy and attention to detail.
• Strong organisational and time management skills.
• Experience managing a high volume of accounts and debtor communications.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to work independently and prioritise workload effectively.
• Professional and confident telephone manner.
• Experience working with Owners' Management Companies (OMCs) or service charge collections.
• Knowledge of the Irish property management sector.
• Experience using property management software such as Blockman, Yardi, Qube, Sage, Spike, or similar systems.
• Accounting Technician qualification or relevant finance qualification.
• Experience liaising with solicitors regarding debt recovery matters.

Competencies

• Strong customer service orientation.
• Problem-solving and analytical skills.
• Resilience and persistence in debt collection activities.
• Professional judgment and discretion.
• Ability to build positive working relationships with property owners and colleagues.
• Results-driven with a focus on achieving collection targets.

Salary & Benefits

Salary will be commensurate with experience and may include:

• Competitive salary.
• Pension contribution.
• Annual leave entitlement.
• Professional development opportunities.
• Hybrid working options (where applicable).
• Employee Assistance Programme.

This role would suit an experienced credit controller with strong debt recovery skills who understands the importance of balancing firm credit management with excellent customer service in a residential property management environment.