Credit Control Agent

Flogas Ireland; Dublin; Hybrid; EUR 40,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Training and development opportunities

Career progression

Flexible and hybrid working

Pension scheme

Annual leave

Employee wellbeing programme

Contribution to low-carbon transition

Job summary

Flogas Ireland is seeking a Credit Control Agent to join our LPG division. You will manage a portfolio of domestic and commercial customer accounts, chase overdue balances and implement payment plans while ensuring compliance with credit policy.

The successful candidate will have proven experience in credit control or accounts receivable, strong communication skills and the ability to work independently in a busy, fast-paced environment within our growing renewable energy business and hybrid

Qualifications

• Experience in credit control or accounts receivable processes.
• Strong communication and relationship-building abilities.
• Excellent organizational and problem-solving skills.

Responsibilities

• Manage and reduce outstanding debt in line with targets and KPIs.
• Proactively follow up on overdue balances and arrange payments.
• Ensure adherence to Credit Policy and internal procedures.
• Investigate and resolve customer account queries promptly.
• Initiate and manage debt recovery actions when needed.
• Collaborate with internal teams to resolve account issues.

Skills

Credit control experience

Accounts receivable experience

Customer service skills

Attention to detail

Job description

About The Role

Flogas is seeking to recruit a Credit Control Agent to join our LPG division. This is a fast-paced role focused on managing customer accounts, reducing outstanding debt and delivering excellent customer service across a portfolio of domestic and commercial customers.

Key Responsibilities & Duties

• Managing and reducing outstanding debt in line with company targets and KPIs
• Managing a portfolio of customer accounts, proactively following up on overdue balances and agreeing payment arrangements where required
• Ensuring Credit Policy and internal procedures are adhered to
• Investigating and resolving customer account queries in a timely manner
• Initiating and managing debt recovery actions, including disconnections and referrals where appropriate
• Escalating accounts where appropriate for further debt recovery action
• Working closely with internal departments to resolve account issues
• Maintaining accurate customer records and account notes
• Achieving individual and team performance targets and KPIs
• General administration and ad hoc duties as required

About The Candidate

The ideal candidate will have previous experience in Credit Control or Accounts Receivable and possess a strong understanding of the debt collection process. They will be comfortable managing a portfolio of customer accounts and working towards individual and team targets.

The successful candidate will have excellent communication and customer service skills, with the ability to build positive relationships with customers and internal stakeholders. They will be highly organised, detail-oriented and capable of working independently while contributing effectively as part of a team.

A proactive approach, strong problem-solving skills and the ability to manage competing priorities in a fast-paced environment are essential.

What we Offer

• Competitive salary.
• Performance-related bonus.
• Training and professional development opportunities.
• Career progression within a fast-growing renewable energy business.
• Flexible and hybrid working arrangements.
• Pension scheme.
• Annual leave plus public holidays.
• Employee wellbeing programme.
• Opportunity to contribute to the transition to a low-carbon future.

Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.