Coordinator

Apex Pros Plumbing, Electrical, Heating and Air; Dublin; In loco; EUR 39.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Care Plan (Medical, Dental &amp

401k Retirement Plan

Paid Time Off

Short Term Disability

Training & Development Opportunities

Life Insurance

Wellness Resources

Employee Assistance Program

Health Savings Account

Company Vehicle & Fuel Card

Descrizione del lavoro

Apex Pros Plumbing, Electrical, Heating and Air is seeking a detail-oriented Installations Coordinator to manage scheduling, assign skilled field personnel, and ensure timely, high-quality installations. You will liaise with customers, dispatch technicians, and coordinate permits and financing processes to optimize profitability and customer satisfaction.

Strong experience with ServiceTitan, plus proficiency in Outlook/Excel/Word and Google Workspace, is required.

Competenze

• 1–2 years of home service experience.
• Prior experience with ServiceTitan.
• Strong time management and accuracy.
• Proficient with MS Outlook, Excel and Word and Google Workspace.
• High school diploma or equivalent.

Mansioni

• Coordinate the scheduling of installations.
• Assign and allocate field personnel based on skills.
• Maximize daily scheduling to meet goals.
• Communicate with customers to confirm installation dates.
• Dispatch installation technicians daily.
• Provide detailed job information to installers the day before.
• Secure permits as needed for jobs.
• Communicate daily with installers to track progress.
• Adjust schedules to ensure on-time, quality completion.
• Coordinate with warehouse to start equipment/parts acquisition.
• Track job status and backlog on spreadsheets.
• Assist with financing and close paperwork with customers.

Conoscenze

Home service experience

ServiceTitan experience

Time management

Microsoft Outlook

Microsoft Excel

Microsoft Word

Google Workspace

Formazione

High school diploma

Strumenti

ServiceTitan

Outlook

Excel

Word

Google Docs/Sheets

Descrizione del lavoro

Apex Pros is a fast-growing residential plumbing, HVAC and Electrical company based in Dublin, Ohio. We pride ourselves on delivering outstanding customer service while creating long-term growth opportunities for our team members. Our success is built on professionalism, teamwork, and a commitment to providing a true 5-Star customer experience.

This position is primarily responsible for coordinating installations for maximum customer satisfaction while maintaining a high level of profitability through efficiency and productivity.

Position overview

• Coordinates the scheduling of installations.
• Assign and allocate appropriate field personnel to install new systems, with consideration of their specific skills, and abilities
• Ensure that the schedule is maximized in order to meet and exceed daily numbers.
• Communicate with customers to confirm the scheduling of their installation.
• Assign and dispatch installation Technicians on a daily basis.
• Provide detailed information about the installation job to installers the evening before the job is scheduled. This includes phone and emails to tech and personal email addresses with job sheet specifications.
• Secures any permits needed for a job.
• Communicate personally with each installer daily (approximately 3 pm) to determine status of job completion.
• Make any necessary schedule adjustments to ensure all work is completed timely, thoroughly and to the customer’s satisfaction.
• Communicate with warehouse personnel as soon as a job is received to begin the equipment & parts acquisition process.
• Track job, field personnel, and backlog status on appropriate spreadsheets. (Installation Tracker)
• Financing
• Prepares closing paperwork for customers to sign and places it in a job packet prior to installation.
• Files finished paperwork with the finance company timely in order to receive payment quickly.
• Resolves issues relating to financing.
• Answers incoming customer phone calls.
• Books service calls as needed.

Minimum Qualifications:

• 1 to 2 years of home service experience.
• Prior experience in ServiceTitan
• Possess enthusiasm, persuasiveness, accuracy, and be efficient with time management.
• Working knowledge of Microsoft Outlook, Excel, and Word and Google office.
• Must have a high school diploma or equivalent.

Why You'll Love It Here (Benefits / Total Rewards)

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Paid Time Off

Short Term Disability

Training & Development Opportunities

Life Insurance

Wellness Resources (Gym & Onsite Barber)

Employee Assistance Program

Health Savings Account

Team Lead Provided Company Vehicle and Fuel Card