Content Experience Lead (Self-Service)

Matchgroup; Dublin; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Premium healthcare

Mental health support

Emergency leaves

Lunch vouchers

ClassPass discount

Learning programs

Global career opportunities

Social events

Free product access

Job summary

Match Group is seeking a content strategist/UX writer to own the end-to-end content experience across help center articles, policy changes, and product launches. You will balance strategic roadmap work with hands-on writing, editing, and publishing to maintain high editorial standards.

With 4+ years in content strategy or UX writing, you will leverage Zendesk, CMS, and analytics tools to improve self-serve support and content quality across the portfolio, collaborating with Product, Engineering,

Qualifications

• 4+ years of experience in content strategy, knowledge management, or UX writing.
• Experience with support or policy domains is a plus.
• Strong editorial eye and attention to detail.

Responsibilities

• Own the end-to-end content experience for help center articles and support content.
• Balance roadmap ownership with hands-on content writing, editing, and publishing.
• Use data to identify self-serve opportunities and reduce live support.
• Conduct audits and design scalable taxonomy and tagging structures.

Skills

Content strategy

UX writing

Knowledge management

Editorial standards

Data analytics

Stakeholder collaboration

Education

Bachelor's degree

Tools

Zendesk

CMS

Product analytics

Job description

Match Group is seeking a content strategist/UX writer to own the end-to-end content experience across help center articles, policy changes, and product launches. You will balance strategic roadmap work with hands-on writing, editing, and publishing to maintain high editorial standards.

With 4+ years in content strategy or UX writing, you will leverage Zendesk, CMS, and analytics tools to improve self-serve support and content quality across the portfolio, collaborating with Product, Engineering,