Content Strategist

Matchgroup; Dublin; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Premium healthcare

Mental health support

Emergency leaves

Lunch vouchers

ClassPass discount

Learning programs

Global career opportunities

Social events

Free product access

Job summary

Match Group is seeking a content strategist/UX writer to own the end-to-end content experience across help center articles, policy changes, and product launches. You will balance strategic roadmap work with hands-on writing, editing, and publishing to maintain high editorial standards.

With 4+ years in content strategy or UX writing, you will leverage Zendesk, CMS, and analytics tools to improve self-serve support and content quality across the portfolio, collaborating with Product, Engineering,

Qualifications

• 4+ years of experience in content strategy, knowledge management, or UX writing.
• Experience with support or policy domains is a plus.
• Strong editorial eye and attention to detail.

Responsibilities

• Own the end-to-end content experience for help center articles and support content.
• Balance roadmap ownership with hands-on content writing, editing, and publishing.
• Use data to identify self-serve opportunities and reduce live support.
• Conduct audits and design scalable taxonomy and tagging structures.

Skills

Content strategy

UX writing

Knowledge management

Editorial standards

Data analytics

Stakeholder collaboration

Education

Bachelor's degree

Tools

Zendesk

CMS

Product analytics

Job description

Know where you belong!

Match Group is a leading provider of dating products across the globe. Our portfolio includes Tinder, Hinge, Match, Meetic, PlentyOfFish, OkCupid, The League, HER, and others, each designed to spark meaningful connections for singles worldwide. Creating a sense of belonging doesn’t stop at our products - it’s the foundation of every team we hire.

When it comes to dating, the connection starts online, but the real magic happens once you meet in real life (IRL). We think the same is true for creating the best platforms, so we work together IRL in our office 3 days/week.

Role overview:

• Own the end-to-end content experience for millions of Match users, from help center articles to real-time support during policy changes and product launches

• Balance strategic ownership (setting the roadmap, voice/tone and editorial standards, defining what success looks like) with hands‑on execution (writing, editing, and publishing content)

• Use data to identify where self‑service can replace live support, reducing ticket volume and improving the overall customer experience

• Example projects: running full content audits across multiple Match Group brands (inventory, quality scoring, gap analysis), designing taxonomies and tag structures that hold up at scale, or building a migration plan for a major policy rollout, deciding what content moves, what gets rewritten, and what retires

How you’ll make an impact:

• Own the roadmap for help center and support content, with the goal of creating the best end-to-end customer experience and reducing reliance on live support through self-service

• Analyze help center performance data (traffic, search terms, deflection rate, CSAT) to prioritize the content roadmap and identify new self‑service opportunities

• Write, edit, and publish content for product launches, policy updates, and workflow updates, ensuring accuracy and consistency

• Define success measures for the program and be accountable for measurable improvements in content discovery, self‑serve resolution, and quality

• Set the standards for how content gets written, categorized, and published, including the style guide, taxonomy, and review process, and conduct regular audits to catch outdated, inaccurate, or inconsistent content before it affects the customer experience

We could be a match if:

• 4+ years of experience in content strategy, knowledge management, or UX writing, ideally within a support, trust & safety, or operations environment

• Excellent verbal and written communication skills, with high attention to detail and a strong editorial eye, comfortable both writing cleanly and editing others' work to the same standard

• Deep, hands‑on fluency with the systems a modern support operation runs on: content management and ticketing platforms (Zendesk or equivalent), and website and product analytics

• Experience running structured content audits, including how you scored and prioritized content quality

• Ability to own a domain end to end: define the operating model, set priorities and explicit trade‑offs, and drive durable outcomes without formal authority

• Excellent problem‑solving skills, with the ability to translate ambiguous business and regulatory challenges into structured, actionable plans

• Strong interpersonal skills and the ability to influence and align stakeholders across Operations, Product, Engineering, Legal, and Policy

What’s the team like?

• This role reports to the Sr. Manager, Customer Experience

• Help millions of users get accurate answers on their own terms, reducing friction and building trust in every product we support, so live support is reserved for what genuinely needs a person

• You’ll work in a fast-moving, cross-functional environment, partnering closely with Product, Ops, Legal, and Policy to keep content ahead of launches and policy changes

• Success looks like measurable progress toward an industry-standard customer experience, reflected in higher customer satisfaction and retention, and driven day-to-day by improvements in self‑serve resolution, ticket deflection, and content quality

Why Match Group?

• Work on products that impact millions, collaborating with global and diverse teams, shaping relationships and connections worldwide.
• Access premium healthcare, mental health support, and emergency leaves.
• Benefit from a healthy work-life balance in a flexible and welcoming environment.
• Enjoy a modern office, close to transport and amenities.
• Access lunch vouchers and a discounted ClassPass subscription.
• Grow through e-learning, conferences, knowledge-sharing sessions, continuous learning programs, and global career opportunities
• Join regular social events like breakfasts, lunches, and apéros.
• Use our products for free.

Match Group is an equal opportunity employer and we value the rich dynamics that diversity brings to our group.

If you require reasonable accommodation to complete a job application, pre‑employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.