Construction Sales Administrator

Panda Ireland; Leinster; Hybrid; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Well-being programmes

Sports and social clubs

Bonus opportunity

Job summary

Panda Ireland is seeking a proactive Administrator in Dublin on a full-time basis. This role supports the construction division, handling emails, queries, quotes, and compliance paperwork while maintaining strong relationships with customers and sites.

You will work in a hybrid setup with probation and opportunities for bonuses and career development alongside a supportive team.

Qualifications

• Excellent communication and interpersonal abilities.
• Strong organisational skills and attention to detail.
• Able to use standard computer software and report generation tools.

Responsibilities

• Answer incoming emails and direct to appropriate personnel.
• Handle service queries and liaise with other departments to resolve issues.
• Process customer-related queries and requests in a timely manner.
• Make outbound calls to customers as required.
• Assist with documents, reports, and compliance-related tasks.

Skills

Communication skills

Organisational skills

Interpersonal skills

Computer literacy

Tools

Excel

Job description

Location: Millennium Park, Cappagh Road Ballycoolin, Dublin 11, D11PN52

Hours: 45 hours

Reporting to: Customer Service Manager

The Panda Group is Ireland's leading provider of waste management and recycling solutions. The key elements of the business are collections, processing, and conversion to energy.

The Role

The role of working in the construction division covers all aspects of waste removal and disposal within the construction industry. Handling compliance paperwork, disposal policies, sales for new works, quoting new and existing accounts, retention on existing works, any changes to costs, policies and compliance, booking orders via phone and email, retaining POs and handling invoices queries relating to pricing and PO's. Through this division we are very hands on with our customer portfolio and in turn gain positive relationships with sites and office personnel.

What You'll Be Doing

You'll be responsible for:

• Answering incoming emails and directing emails to appropriate personnel
• Answering questions about our organisation and providing customers with other information as required.
• Dealing with service queries/complaints and liaising with other departments to resolve issues.
• Process all customer related queries and requests in a timely and consistent manner.
• Making outbound calls to customers when requested
• Forwarding documents/reports to customer when needed (all relevant compliance)
• Calls / ordering - what to look for on orders- waste types, costs etc
• CIS- all aspects
• Logs- dealing with issues- wasted journeys etc
• Invoice queries - PO and cost based.
• Reports- all aspects
• Compliance- EWC codes, LEED, waste categories
• Pricing jobs- what to look for and how to evaluate

About You

• Excellent communication, organisational and interpersonal skills
• Excellent level of computer literacy a must (help expedite report generation as required), excel would be a positive.
• Knowledge of the Waste Industry an advantage
• Demonstrates ability to tactfully handle difficult situations.
• Good team player
• Flexible- days can often change and we need to be able to accommodate.

What We Offer

• Full Time / Permanent after successful completion of 9 months' probation
• Access to staff well-being programmes
• Sports and Social Clubs
• Flexibility with Hybrid Working
• Opportunity to earn bonus.
• Career development through mentoring and training
• Corporate Social Responsibility Opportunities