Call Centre Office Administrator

Walsh Waste & Recycling; Oranmore; On-site; EUR 26,000 - 35,000; Full time

Job summary

Walsh Waste & Recycling in Oranmore, Co Galway, is seeking an admin receptionist to support daily operations. You will answer telephone calls, transfer them, respond to customer queries, and ensure service bookings are captured accurately.

You will also perform data entry and other office duties to keep the department running smoothly. The role offers an opportunity to work in a sustainability-focused company with a busy front desk, cross-department collaboration, and exposure to invoicing and

Qualifications

• Excellent telephone manner and clear communication.
• Accurate data entry and attention to detail.
• Ability to respond to customer queries professionally.
• Experience supporting administrative tasks in a small team.

Responsibilities

• Answering all telephone calls in prompt, clear and friendly manner.
• Transferring calls efficiently.
• Responding to customer queries.
• Ensuring customers details are captured accurately when booking services.
• Carry out precise data entry and other administrative duties.

Skills

Telephone handling

Data entry

Customer service

Administrative support

Job description

Job Description

Location

Walsh Waste & Recycling, Deerpark Industrial Estate,

Reports To

• Reports to the Business Service Supervisor and Head of Business Service.

Responsibilities

About The Role

• Answering all telephone calls in prompt, clear & friendly manner.
• Transferring calls efficiently.
• Responding to customer queries.
• Ensuring customers details are captured accurately when booking services.
• Carry out precise data entry and other administrative duties.

Shared office Tasks below

• Processing online orders.
• Answering the door and greeting customers at the front desk.
• End of month Matching and posting invoices & statements
• Ensuring all your allocated/Department dockets are up to date.
• Answering phone calls.
• Setting up new accounts for different departments when required as per phone call received.
• Assisting your Accounts Colleagues/Financial controller with any quires in relation to your department regarding price errors/invoices/tonnage errors.
• Generating & Exporting calls when rostered or required.
• Assisting with the training of new employees when required.

Further development

https://www.ul.ie/gps/courses/supply-chain-associate-diploma-apprenticeship

Ability to commute/relocate

Oranmore, County Galway: reliably commute or plan to relocate before starting work (preferred).

About The Company

Guided by our mission to grow sustainably and equitably, we are committed to delivering innovative, environmentally responsible, and cost-effective services. We continuously invest in our people, embrace cutting-edge technologies, and promote a circular economy through waste reduction, reuse, and recycling—while maintaining exceptional customer care.

Sustainability Highlights

• Achieved a 50% reduction in CO₂ emissions.
• Improved collection route efficiency by 20%.
• Transitioning our entire fleet of cars and vans to Electric Vehicles.
• Committed to planting 50,000 trees to offset operational emissions.
• Purchasing 100% renewable electricity for our operations.
• Expanding our renewable energy capacity with solar panels on office rooftops.

We strive to be recognised not only for our reliability and flexibility but also as a leader in sustainable waste management. Our goal is to set the standard in the industry through forward-thinking solutions that benefit our employees, our customers, and the environment.

Company Culture

At Walsh Waste & Recycling, the company fosters a welcoming and friendly culture where staff members from diverse backgrounds collaborate to deliver high-quality customer service. The company invests in continuous employee development and training to maintain these standards. Based in Oranmore, all company departments operate from the same site, which is close to local amenities and only a 2-minute drive from the M6 motorway. Whether in the office, yard, garage, or on the road, Walsh Waste & Recycling ensures staff have the best equipment to perform their jobs effectively. The vehicle fleet is regularly upgraded and well-maintained in the on-site garage, and the office spaces are newly refurbished with modern equipment and energy efficiencies to reduce environmental impact.

Closing Date: Friday 25th September, 2026

Contract Type: fulltime

Salary: Based on Experience