Compute Server Support Engineer - PowerEdge & Modular (B2B)

Dell Technologies; Dublin; On-site; EUR 42,000 - 65,000; Full time

Job summary

Dell Technologies in Ireland seeks a Technical Support Engineer for Dell Compute (PowerEdge & Modular) to support enterprise customers in Norwegian, Finnish, or Dutch. You will diagnose, troubleshoot, and resolve server hardware and software issues, using Dell diagnostic tools and coordinating parts and field engineers as needed.

Join a compute support team delivering high-level B2B enterprise assistance, engaging with escalation teams and documenting all customer interactions to meet SLA

Qualifications

• Foundational understanding of server hardware architecture (processors, memory, storage, RAID, power, cooling).
• Basic knowledge of Windows Server and Linux distributions (RHEL, SLES, Ubuntu).
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, NIC) as they relate to server connectivity and management interfaces.
• Strong analytical and troubleshooting skills with a methodical approach to problems.
• Excellent communication and customer service skills in a B2B enterprise environment.
• Norwegian, Finnish, or Dutch speaking.

Responsibilities

• Diagnose and resolve hardware and software issues on Dell PowerEdge servers for enterprise B2B customers via phone, chat, and remote sessions.
• Utilize Dell diagnostic tools (iDRAC, Lifecycle Controller, SupportAssist Enterprise, OpenManage) to identify root cause and drive resolution.
• Manage case workload and ensure interactions are documented and resolved within SLA/service contracts.
• Coordinate parts dispatch and field engineers when on-site replacement is required.
• Collaborate with escalation teams and cross-functional groups to resolve complex issues and contribute to knowledge base.

Skills

Server hardware architecture

Windows Server

Linux (RHEL/SLES/Ubuntu)

Networking fundamentals

Analytical troubleshooting

Customer service (B2B)

Norwegian Finnish Dutch language

Tools

iDRAC

Lifecycle Controller

SupportAssist Enterprise

OpenManage Enterprise

Dell online diagnostics

Job description

Dell Technologies in Ireland seeks a Technical Support Engineer for Dell Compute (PowerEdge & Modular) to support enterprise customers in Norwegian, Finnish, or Dutch. You will diagnose, troubleshoot, and resolve server hardware and software issues, using Dell diagnostic tools and coordinating parts and field engineers as needed.

Join a compute support team delivering high-level B2B enterprise assistance, engaging with escalation teams and documenting all customer interactions to meet SLA