Community Liaison Officer

Goal; Dublin; On-site; EUR 35,000 - 45,000; Full time

Benefits offered by this job

Impactful work with a humanitarian NGO

Hands-on experience in fundraising

Strong community partnerships

Job summary

Goal is searching for a proactive Community Liaison Officer in Dublin to support community fundraising initiatives. The candidate will build relationships with schools and local stakeholders, ensuring quality supporter experiences.

This role is critical for income growth and supporter retention through various campaigns. A full clean driver’s license is essential. Benefits include working with a trusted NGO, gaining hands-on experience, and building community partnerships.

Qualifications

• Experience working with schools and community groups.
• Volunteer management experience is essential.
• Strong knowledge of the Irish fundraising landscape.
• Excellent relationship management and communication skills.

Responsibilities

• Act as the main contact for GOAL’s community fundraisers.
• Support planning and delivery of fundraising campaigns.
• Manage supporter data in CRM and communication records.
• Ensure a strong supporter experience throughout campaigns.

Skills

Relationship management

Communication skills

Organisational abilities

Digital competence

Tools

CRM (Microsoft 365)

Job description

Job Purpose

GOAL is seeking a proactive and relationship‑driven Community Liaison Officer to support the delivery and growth of GOAL’s flagship community fundraising initiatives, including GOAL Mile, Jersey Day, and school‐based engagement campaigns. This role will play a key part in stewarding community organisers, strengthening relationships with schools and local stakeholders, and ensuring a high‑quality supporter experience. The successful candidate will combine strong relationship management skills with digital competence and operational efficiency.

Working as part of the Corporate, Community and Events Fundraising team, the Community Liaison Officer will contribute to income growth, supporter retention, and the continued expansion of GOAL’s community fundraising portfolio.

Please note this is an initial 18 month FTC and a clean driver’s license and access to a vehicle is essential for this role

Key Responsibilities

Community Relationship Management & Stewardship

• Act as main contact for GOAL’s community and school fundraisers (200+ volunteers).
• Build and maintain relationships to drive engagement, retention, and income.
• Provide proactive supporter stewardship and ensure strong connection to GOAL’s impact.
• Identify opportunities to grow participation and strengthen partnerships.
• Develop fundraising toolkits and resources.
• Recruit and nurture new organisers and strengthen regional engagement.

Campaign Delivery – GOAL Mile & Jersey Day

• Support planning and operational delivery of campaigns.
• Liaise with schools and community groups regarding participation.
• Recruit new community organisers and schools.
• Coordinate volunteers during key campaign periods.
• Monitor participation against targets.
• Ensure a strong supporter experience throughout.

Digital Engagement & CRM Management

• Manage supporter data in CRM (Microsoft 365).
• Build and deliver targeted email journeys.
• Support integration of fundraising platforms and digital tools.
• Maintain accurate records of communications, income, and interactions.

Fundraising Platforms & Income Processing

• Manage online fundraising platforms and monitor activity.
• Provide guidance to organisers.
• Promote Tap‑to‑Donate and cashless fundraising.
• Assist with income reconciliation and reporting with Finance.
• Ensure compliance with fundraising and data protection standards.

Administration

• Support logistics for community engagement activities.

Requirements

• Experience working with schools, community groups, and fundraising campaigns/events.
• Volunteer management experience.
• Knowledge of the Irish fundraising landscape.
• Strong relationship management and communication skills.
• CRM experience (ideally Microsoft Dynamics).
• Familiarity with online fundraising platforms.
• Strong organisational and administrative abilities.

Other Requirements

• Full clean driver’s licence and access to a vehicle (essential).
• Willingness to travel throughout Ireland and Northern Ireland.
• Flexibility to work evenings/weekends during peak periods.

Benefits

• Make a real impact with a trusted humanitarian NGO.
• Build strong community and school partnerships.
• Work on engaging, high‑profile fundraising campaigns.
• Gain hands‑on experience across events, digital engagement, and relationship management.

Equal Employment Opportunity and Diversity

GOAL is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We foster an inclusive culture where all voices are heard and valued; we are particularly eager to receive applications from women and other under‑represented groups. We know that the more inclusive we are, the better our work will be.

All employees share in the responsibility for fulfilling GOAL’s commitment to equal employment opportunity and equal treatment. GOAL does not discriminate against any employee or volunteer, or any applicant for employment or volunteering on the basis of age, gender identity, ancestry, political opinion, civil status, medical condition, ethnic background, disability, race, religion, sexual orientation, or any other characteristic protected by applicable laws.

Contact us at [e-mail] to request accommodation.