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Coursera is seeking Account Executives on the Commercial team to prospect, consult, and sell to companies up to 1,000 employees across Professional Services, Consulting, Financial Services, Technology and Manufacturing.
The role blends transactional and strategic deals, learning advanced sales tactics, and sourcing deals across various channels. You will manage full cycle selling, forecast accurately, and collaborate with the broader sales team to drive growth.
Strong communication, strategic thinking, prospecting and planning skillsAbility to adapt, or willing to learn how to develop a growth mindsetB2B sales experience (SaaS preferred)3-4+ years relevant closing experienceYour values align with Udemy values: Lead the Way, Embody Ownership, Act as One Team, Relentless Focus and Never Stop LearningFluency in Italian languageMotivated with a competitive drive, eager to learn, and humblePrioritization: As a Commercial AE, your success hinges on your ability to prioritize effectively. You’ll strategically focus on the most promising opportunities, identifying deals with the highest potential value, fastest close times, and best alignment with Udemy solutions. This means analyzing your pipeline, rigorously qualifying leads, and allocating time to nurture your key accounts. By saying “no” to less impactful activities, you’ll efficiently deploy your resources to drive impactful results and consistently exceed sales targets, making you a top performerCritical Thinking: Your critical thinking sets you apart in your business. Your curiosity leads you to go deeper in discovery - you aren’t interested in surface-level solutions for surface-level problems; rather, you ask insightful questions to get to the core issues, which enables you to provide true solutions. You are constantly looking for creative ways to bring in future businessCoachability: You constantly take initiative toward your own skill development, exploring new resources and soliciting feedback to improve. You are both a mentor and a mentee, and enjoy being part of a team that celebrates wins, learns from losses, and improves together. You are celebrated for your emotional intelligence. You seek out leadership opportunities, demonstrating initiative and resourcefulness in driving team and business growthAccount Management: You’re capable of independently managing a book of assigned accounts, taking ownership of customer relationships and satisfaction. You develop and implement account management plans, focusing on customer retention and revenue growth. You proactively identify customer needs and opportunities, and collaborate with internal teams to deliver solutions. You’re able to resolve complex customer issues and conflicts, demonstrating strong problem-solving skills. You proactively identify opportunities to expand customer relationships and upsell/cross-sell Udemy Business solutions. You communicate clearly and proactively with your clients, by setting clear expectations, managing the vision, and consistently driving your business forward. You maintain accurate and up-to-date customer records in our CRM, tracking all interactions and activities