Alarm Receiving Centre (ARC) Controller

Sharp Group; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Death in Service Insurance

Medical and Dental Insurance

Full training and ongoing development

Career progression

Job summary

Sharp Group is hiring an Alarm Receiving Centre (ARC) Controller in Ireland. The role focuses on monitoring alarm activations, CCTV and access control while delivering strong customer service.

A fast-paced environment requires attention to detail, good decision-making, and the ability to stay calm under pressure. Responsibilities include responding to activations per SOPs, operating CCTV, and coordinating appropriate actions.

Qualifications

• Experience in alarm monitoring or security operations is beneficial but not required.
• Ability to learn multiple security and safety systems.
• Calm, decisive, and able to work under pressure.

Responsibilities

• Monitor alarm activations and respond according to procedures.
• Operate CCTV systems and coordinate responses.
• Manage access control and remote site security.
• Record incidents accurately and maintain logs.
• Liaise with clients, emergency services, and colleagues.

Skills

ARC Controller

CCTV monitoring

Access control systems

Attention to detail

Customer service

Decision making under pressure

Education

PSA Monitoring Licence

Tools

SOPs

Incident recording software

Job description

We are seeking a professional and reliable Alarm Receiving Centre (ARC) Controller to join our team with an immediate start.

As an ARC Controller, you will play a vital role in monitoring and responding to alarm activations, CCTV systems, and access control events while delivering exceptional customer service. This is a fast-paced position requiring excellent attention to detail, sound decision-making, and the ability to remain calm under pressure.

Key Responsibilities

• Monitor and respond to alarm activations in accordance with company procedures.
• Operate CCTV monitoring systems and coordinate appropriate responses.
• Manage access control systems and remote site security.
• Follow strict Standard Operating Procedures (SOPs) and client instructions.
• Accurately record all incidents and actions taken.
• Liaise professionally with clients, emergency services, keyholders, and colleagues.
• Maintain confidentiality when handling sensitive information.
• PSA (Monitoring Licence).
• Legal right to work in the Republic of Ireland.
• Reliable means of transportation.
• Excellent spoken and written English.
• Good PC and keyboard skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organisational skills.
• Excellent attendance and timekeeping record.
• Flexible to work a rotating shift pattern, including nights, weekends, and public holidays.

Desired Skills & Competencies

• Previous experience in an Alarm Receiving Centre, Security Operations Centre (SOC), or a similar security environment is advantageous but not essential, as full training will be provided.
• Ability to learn and operate multiple security and safety systems.
• Comfortable managing multiple tasks simultaneously in a fast-paced environment.
• Ability to remain calm and make sound decisions during high-pressure situations.
• Strong communication and problem-solving skills.

Pre-Employment Requirements

Successful applicants will be required to:

• Complete background screening and reference checks.
• Meet all licensing and certification requirements applicable to the role.
• Successfully complete any required company medical or substance testing where applicable.
• Competitive salary. (Based on Experience)
• Death in Service Insurance Scheme.
• Medical and Dental Insurance (available following successful completion of probation).
• Full training and ongoing development.
• Supportive team environment.
• Opportunities for career progression.