Coffee Dock/F&B Assistant

Newtown Park Hotel; Ireland; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Development courses

Leadership programmes

Emotional intelligence training

Maternity/Paternity contributions

Meals on duty

Bike to work

Job summary

Newtown Park Hotel in Ireland is seeking a Coffee Dock/ F&B Assistant to lead a busy Coffee Dock in the Courtyard Bar. You will drive guest satisfaction, upsell products and maintain high service standards while supporting a friendly, professional team.

The role requires a minimum of 2 years in a cafe/FOH environment, with outstanding communication and time-management skills. You will work mornings, weekends and public holidays as needed to keep service levels exceptional.

Qualifications

• Experience in café, coffee dock, F&B outlet, hotel or similar hospitality environment (2+ years).
• Excellent communication and interpersonal skills for guest interactions.
• Strong organisational and time-management abilities to handle busy periods.
• Flexibility to work mornings, weekends and public holidays.

Responsibilities

• Deliver exceptional guest service and consistently exceed guest expectations.
• Create a welcoming and inviting atmosphere at the Coffee Dock.
• Lead and support a motivated, engaged and customer-focused team.
• Drive upselling opportunities to boost revenue and guest satisfaction.
• Build strong working relationships with colleagues across the hotel.

Skills

Communication skills

Interpersonal skills

Time management

Flexibility

Job description

Coffee Dock/ F&B Assistant

Newtown Park Hotel

Lead a Thriving Guest Experience at Newtown Park Hotel

At Newtown Park Hotel, we are passionate about creating exceptional guest experiences through outstanding hospitality, great food and beverages, and genuine service. We are seeking an enthusiastic, customer-focused and commercially minded Coffee Dock/ F&B Assistant to lead our popular Coffee Dock within the Courtyard Bar.

This is an exciting opportunity for a hospitality professional who enjoys working in a fast-paced environment, takes pride in delivering exceptional customer service, and has a passion for leading people and maintaining high operational standards.

You will oversee the day-to-day operation of one of the hotel's busiest guest touchpoints, ensuring every customer enjoys a welcoming, efficient and memorable experience. You will play a key role in driving sales, maintaining quality standards, supporting team development, and contributing to the ongoing success of Newtown Park Hotel.

What's In It For You?

We believe that great people deserve great support and opportunities.

Benefits & Rewards

• Personal and Professional Development Opportunities including QQI Level 4, 5 and 6 programmes
• Leadership Development Programmes
• Emotional Intelligence, Lean Management, Personal Effectiveness and Supervisory Management Training
• Maternity Employer Contribution
• Paternity Employer Contribution
• Paid First Day of School Leave for Junior Infants
• Financial Wellbeing Planning
• Employee Assistance Programme
• Bike to Work Scheme
• Complimentary Meals While on Duty
• Discounted Rates at Sister Properties:
  • Midlands Park Hotel
  • Riverside Park Hotel
  • Crown Quarter
• Team Engagement Events including:
  • Summer Social Events
  • Department Team Building Activities
  • Team Christmas Lunch
  • Annual Christmas Party

What Success Looks Like

In this role, you will:

• Deliver exceptional guest service and consistently exceed customer expectations.
• Create a welcoming and inviting atmosphere within the Coffee Dock.
• Lead and support a motivated, engaged and customer-focused team.
• Ensure consistently high standards of product quality, presentation and cleanliness.
• Drive upselling opportunities
• Build strong working relationships with colleagues across the hotel.

About You

We are looking for an energetic and service-driven hospitality professional who has a genuine passion for delivering outstanding guest experiences.

The Ideal Candidate Will Have:

• A minimum of 2 years' experience in a café, coffee dock, food and beverage outlet, hotel or similar hospitality environment.
• A passion for customer service and creating memorable guest experiences.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Experience working in a fast-paced environment while maintaining attention to detail.
• Flexibility to work mornings, weekends and public holidays as required.

Why Join Newtown Park Hotel?

This is an exciting opportunity for a hospitality professional looking to take ownership of a key guest-facing operation within one of Wexford's leading hotels. You will have the opportunity to influence guest experience, develop your leadership skills and contribute to the ongoing success of a dynamic and growing team.

If you are passionate about hospitality, and are committed to delivering exceptional customer experiences, we would love to hear from you.