Coffee Dock Lead - Elevate Guest Experience & F&B

Neville Park Hotels; Wexford; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

QQI training

Leadership development programmes

Emotional Intelligence training

Maternity employer contribution

Paternity employer contribution

Paid first day of school leave

Bike to work scheme

Complimentary meals on duty

Discounted rates at sister properties

Team engagement events

Job summary

Newtown Park Hotel is seeking a proactive Coffee Dock/ F&B Assistant to lead the busy Coffee Dock within the Courtyard Bar. You will oversee day-to-day operations, ensuring a welcoming, efficient and memorable guest experience while driving sales and maintaining high quality standards.

You will inspire and develop a friendly, professional team, deliver exceptional service, and maintain presentation and cleanliness across the Coffee Dock in a fast-paced hotel environment in Wexford.

Qualifications

• Minimum of 2 years' experience in a café, coffee dock, food & beverage outlet, hotel or similar hospitality environment.
• Passion for customer service and creating memorable guest experiences.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Experience in a fast-paced environment with attention to detail.

Responsibilities

• Deliver exceptional guest service and consistently exceed customer expectations.
• Create a welcoming and inviting atmosphere within the Coffee Dock.
• Lead and support a motivated, engaged and customer-focused team.
• Ensure consistently high standards of product quality, presentation and cleanliness.
• Drive upselling opportunities and revenue for the Coffee Dock.
• Build strong working relationships with colleagues across the hotel.

Skills

Customer service

Leadership

Communication

Time management

Education

QQI Level 4/5/6

Job description

Newtown Park Hotel is seeking a proactive Coffee Dock/ F&B Assistant to lead the busy Coffee Dock within the Courtyard Bar. You will oversee day-to-day operations, ensuring a welcoming, efficient and memorable guest experience while driving sales and maintaining high quality standards.

You will inspire and develop a friendly, professional team, deliver exceptional service, and maintain presentation and cleanliness across the Coffee Dock in a fast-paced hotel environment in Wexford.