Cloud Practice Lead

eir Ireland; Dublin; Presencial; EUR 110.000 - 160.000; Jornada completa

Descripción de la vacante

eir Ireland is seeking a Cloud Practice Lead to own the Private Cloud portfolio, set strategy, and drive service development and commercial performance. You will lead cross-functional teams across Sales, Service Delivery, Architecture, Security, and Operations to deliver secure, scalable cloud services.

This executive role focuses on governance, customer engagement, and transforming cloud platforms to meet market needs and growth objectives.

Formación

• Extensive experience leading cloud, infrastructure or managed service operations.
• Strong understanding of private cloud and hybrid cloud environments.
• Demonstrated success managing large-scale technical teams and services.
• Commercial and financial management experience.
• Experience developing service portfolios and customer propositions.
• Strong stakeholder management and customer-facing leadership skills.
• Experience operating within ITIL-based service management environments.

Responsabilidades

• Define and execute the Private Cloud strategy and roadmap.
• Own and maintain the Private Cloud service catalogue and offerings.
• Lead the development of new cloud products and services.
• Manage commercial performance, pricing strategies and forecasts.
• Provide executive leadership for private cloud platforms and ensure availability and performance.
• Build trusted relationships with senior customer stakeholders and participate in governance forums.

Conocimientos

Cloud leadership

Stakeholder management

Team leadership

Commercial awareness

ITIL-based service management

Educación

Bachelor's degree in a related field

ITIL certification

Herramientas

VMware

Azure

AWS

Hybrid cloud architectures

Monitoring/Automation tools

Descripción del empleo

Role Title:

Cloud Practice Lead

Business Area:

Cloud Solutions

About This Role

The Head of Private Cloud provides end-to-end ownership of the Private Cloud portfolio, including cloud strategy, service catalogue development, platform lifecycle management, commercial performance, customer engagement and operational excellence. The role ensures that Private Cloud services remain secure, resilient, scalable and aligned with customer requirements and organisational objectives.

As the functional leader for Private Cloud Services, the role works closely with Sales, Pre-Sales, Service Delivery, Architecture, Security, Commercial and Operations to develop and deliver market-leading cloud services that drive business growth and customer success.

Expectations From The Role

Strategic Leadership

• Define and execute the Private Cloud strategy and roadmap.
• Establish a long-term vision for cloud services, platforms and capabilities.
• Drive innovation, cloud transformation and technology adoption initiatives.
• Identify relevant market trends and emerging technologies.
• Align Private Cloud services with organisational growth plans and customer requirements.

Service Portfolio Ownership

• Own and maintain the Private Cloud service catalogue.
• Define service offerings, service standards and operating models.
• Lead the development of new cloud products and services.
• Ensure service propositions remain commercially viable and operationally effective.
• Manage the lifecycle of cloud services from inception through retirement.

Commercial Management

• Own the commercial performance of the Private Cloud portfolio.
• Develop pricing strategies, service costing models and financial forecasts.
• Support bid responses, customer proposals and strategic business cases.
• Drive revenue growth, margin improvement and profitability objectives.
• Collaborate with Sales and Pre-Sales to support customer acquisition and retention.

Cloud Platform Leadership

• Provide executive leadership for Digital Planet Private Cloud platforms.
• Ensure platform availability, resilience, scalability and performance.
• Oversee technology refresh, lifecycle planning and capacity management.
• Drive operational automation and service optimisation initiatives.
• Lead strategic infrastructure and cloud transformation programmes.

Customer Leadership

• Act as executive sponsor for strategic cloud customers.
• Build trusted relationships with senior customer stakeholders.
• Participate in governance forums, service reviews and steering committees.
• Ensure customer feedback informs service and platform development.
• Drive high levels of customer satisfaction and service adoption.

Key Accountabilities

• Private Cloud strategy and roadmap delivery.
• Digital Planet platform management and evolution.
• Service catalogue ownership and development.
• Cloud service revenue, margin and profitability.
• Service availability and SLA achievement.
• Customer retention and satisfaction.
• Capacity planning and lifecycle management.
• Governance, risk and compliance.
• Cloud transformation and modernisation initiatives.
• Leadership and development of cloud teams.

Requirements For A Successful Application

Essential Experience

• Extensive experience leading cloud, infrastructure or managed service operations.
• Strong understanding of private cloud and hybrid cloud environments.
• Demonstrated success managing large-scale technical teams and services.
• Commercial and financial management experience.
• Experience developing service portfolios and customer propositions.
• Strong stakeholder management and customer-facing leadership skills.
• Experience operating within ITIL-based service management environments.

Technical Knowledge

• VMware and virtualisation platforms.
• Private and hybrid cloud architectures.
• Compute, storage and networking technologies.
• Backup, recovery and disaster recovery solutions.
• Monitoring, automation and orchestration platforms.
• Security, governance and compliance frameworks.
• Infrastructure lifecycle and capacity management.

Desirable Qualifications And Experience

• Relevant VMware certifications.
• Microsoft Azure or AWS certifications.
• ITIL certification.
• Experience within a managed service provider environment.
• Experience developing cloud products, catalogues and commercial service offerings.

About Eir

Our purpose is to connect for a better Ireland.

Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.

Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.

If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.