Cloud Engineer II

Sprinklr; Ireland; On-site; EUR 80,000 - 120,000; Full time

Job summary

Sprinklr is seeking a cloud-focused engineer to advance our backend infra and SaaS deployments across major clouds. You will help build scalable microservices, maintain CI/CD pipelines, and optimize cloud architecture with Docker, Kubernetes, Terraform and Ansible. Flexibility in adapting to rapid development cycles is essential.

You will mentor junior engineers, collaborate with cross-functional teams, and ensure secure, compliant cloud operations across Azure and GCP environments.

Qualifications

• 2 years of work experience.
• Experience deploying SaaS products on Azure and GCP.
• 1+ years in Python, Java, Go or Bash.
• Experience with Ansible and Terraform.
• Strong database skills (MongoDB, Elasticsearch, MySQL, Redis, Kafka).
• Hands-on Kubernetes and cloud-native architecture.
• Unix systems administration background.

Responsibilities

• Identify and proactively propose solutions to address complex issues and enhance scalability of the systems.
• Deploy, automate, maintain, troubleshoot and improve backend infrastructure.
• Maintain and improve CI infrastructure and pipelines (build, test, package).
• Assist development teams in setting up and maintaining their CI pipeline and tools.
• Provide code/work reviews and share best practices within the team.
• Work with Agile/Kanban/CI/CD/Jenkins/Git/Artifactory processes.
• Build and maintain microservices in production using Docker and Kubernetes.
• Lead design and optimization of cloud infrastructure solutions.
• Mentor and guide the cloud engineering team.
• Collaborate with stakeholders to align cloud strategy with business goals.
• Architect highly available and scalable cloud environments.
• Develop and enforce cloud security and compliance practices.
• Lead automation and efficiency initiatives.

Skills

Cloud deployment

CI/CD

Unix admin

Programming: Python/Java/Go/Bash

Cloud-native

Tools

Docker

Kubernetes

Terraform

Ansible

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

• Identify and proactively come up with solutions to address complex issues and enhance scalability of the systems.
• Deploy, automate, maintain, troubleshoot and constantly improve the systems that will keep the backend infrastructure running smoothly.
• Maintain and improve continuous integration infrastructure and services (build, test and package pipelines)
• Help development teams setup and maintain their continuous integration pipeline and tools.
• Responsible for peer and junior level review of code/work and ensure sharing of best practices within the team and on various platforms
• Working knowledge of modern, continuous development techniques and pipelines (Agile, Kanban, CI/CD, Jenkins, Git, Artifactory).
• Building and maintaining Microservices Architecture in production using Docker and Kubernetes.
• Spearhead the design, implementation, and optimization of cloud infrastructure solutions.
• Provide mentorship and technical guidance to the cloud engineering team.
• Collaborate with stakeholders to align cloud strategy with business objectives.
• Architect highly available and scalable cloud environments.
• Develop and enforce best practices for cloud security and compliance.
• Lead initiatives to automate processes and improve operational efficiency.

What makes you qualified?

• The ideal candidate should be having 2 years of work experience.
• Strong hands‑on experience deploying the SaaS products across major cloud providers. Azure, & GCP (way more things beyond compute)
• 1+ years' experience in one or more programming languages - Python/Java/Go/Bash.
• Decent skills in configuration management/IAC tools. - Ansible and terraform.
• Good Database management skills. - MongoDB, Elasticsearch, MySQL, ScyllaDB, Redis, Kafka etc..
• Strong understanding and hands‑on experience of the cloud‑native landscape. - Orchestration using k8s, observability, SecOps, etc. &observability
• Strong system skills - Unix systems administration background.

Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.

We focus on our mission :

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product :

Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no‑compromise, unified approach to better customer experiences for the world's leading enterprise brands.

We invest in our people :

We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well‑being when you need it. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program i