Cloud Engineer II

Unified-CXM Ireland Limited; Dublin; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Sprinklr Ireland is seeking a skilled Cloud Engineer to deploy, automate, and optimize backend systems in a scalable cloud environment. You will maintain CI/CD pipelines, mentor junior engineers, and collaborate with cross-functional teams to align cloud strategy with business goals.

The role emphasizes containerized microservices using Docker and Kubernetes, with a focus on security, compliance, and operational efficiency in a fast-paced, Agile setting.

Qualifikationen

• 2 years of work experience in cloud engineering or a related field.
• Hands-on experience deploying SaaS on major cloud providers (Azure, GCP).
• Strong knowledge of CI/CD pipelines and modern development practices.

Aufgaben

• Deploy, automate, maintain, troubleshoot and improve backend systems.
• Maintain and improve CI infrastructure and pipelines.
• Support development teams in setting up CI pipelines and tools.
• Lead code reviews and promote best practices across the team.
• Architect scalable, highly available cloud environments and ensure security/compliance.

Kenntnisse

Cloud platforms (Azure, GCP)

Programming (Python/Go/Java/Bash)

Unix/Linux administration

Microservices

Security & compliance

Tools

Docker

Kubernetes

Terraform

Ansible

CI/CD tooling

Jenkins

Jobbeschreibung

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

• Identify and proactively come up with solutions to address complex issues and enhance scalability of the systems.
• Deploy, automate, maintain, troubleshoot and constantly improve the systems that will keep the backend infrastructure running smoothly.
• Maintain and improve continuous integration infrastructure and services (build, test and package pipelines)
• Help development teams setup and maintain their continuous integration pipeline and tools.
• Responsible for peer and junior level review of code/work and ensure sharing of best practices within the team and on various platforms
• Working knowledge of modern, continuous development techniques and pipelines (Agile, Kanban, CI/CD, Jenkins, Git, Artifactory).
• Building and maintaining Microservices Architecture in production using Docker and Kubernetes.
• Spearhead the design, implementation, and optimization of cloud infrastructure solutions.
• Provide mentorship and technical guidance to the cloud engineering team.
• Collaborate with stakeholders to align cloud strategy with business objectives.
• Architect highly available and scalable cloud environments.
• Develop and enforce best practices for cloud security and compliance.
• Lead initiatives to automate processes and improve operational efficiency.

What makes you qualified?

• The ideal candidate should be having 2 years of work experience.
• Strong hands-on experience deploying the SaaS products across major cloud providers. Azure, & GCP (way more things beyond compute)
• 1+ years’ experience in one or more programming languages - Python/Java/Go/Bash.
• Decent skills in configuration management/IAC tools. - Ansible and terraform.
• Good Database management skills. - MongoDB, Elasticsearch, MySQL, ScyllaDB, Redis, Kafka etc..
• Strong understanding and hands-on experience of the cloud-native landscape. - Orchestration using k8s, observability, SecOps, etc. & observability
• Strong system skills - Unix systems administration background.

“Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.”

Our Mission

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.

Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.

Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.

Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

Our People & Benefits

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well‑being when you need it.

• voluntary healthcare coverage in countries where applicable.
• time off – it is essential for your mental and physical wellbeing.
• paid time off to recharge and spend time with loved ones.
• open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
• grow our talent with purpose.

EEO - Our Philosophy

Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment.

We fervently believe every employee matters and should be respected and heard.

We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws.

We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.