Client Success Manager

VALD; Dublin; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Industry-leading compensation

Remote setup with latest equipment

Travel opportunities for development

Job summary

VALD is seeking a Client Success Manager in Dublin to oversee client onboarding and ensure satisfaction with VALD's technology. The role involves managing client relationships, tracking activities, and offering support tailored to client needs.

Your experience with VALD Technology is crucial, along with strong communication and problem-solving skills. Enjoy industry-leading compensation and be part of a vibrant team committed to diversity and inclusivity.

Qualifications

• Experience using VALD Technology.
• Strong grammar and proofreading skills.
• Ability to build positive relationships quickly.
• Adaptability and willingness to learn.

Responsibilities

• Manage client onboarding for VALD systems.
• Build relationships through online and face-to-face interactions.
• Track client activities and report using SaaS tools.
• Identify client support needs and growth opportunities.

Skills

Empathy

Excellent communication skills

Attention to detail

Critical thinking

Time management

Job description

Are you a health or performance professional thinking about a career change? Are you passionate about how technology can help progress your profession?

About The VALD Client Success Team

Our Client Success team is dedicated to assisting clients in implementing and embedding VALD technology. It all starts with seamless onboarding for new clients, which ensures they have all the tools they need to start using VALD products successfully. The Client Success team continues to support the client throughout their journey with VALD.

We are looking for someone to join our team in Dublin.

What You Will Do

As a Client Success Manager at VALD, you will work directly with an assigned portfolio of clients as the VALD subject matter expert and strive for the highest level of client satisfaction in the delivery of services. On a day‑to‑day basis, you will:

• Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully.
• Build strong relationships with clients through online methods and occasionally face‑to‑face.
• Identify client support needs and opportunities for growth.
• Conduct online client presentations using Microsoft Teams.
• Regular activity tracking and reporting, using SaaS applications – HubSpot, Microsoft Suite, Email.
• Manage multiple assignments and support requests simultaneously while working independently or with other team members.

Critical Requirements For This Role

• You must have used VALD Technology in your current or previous role.
• The ability to understand and share the client’s perspective and challenges.
• Excellent grammar, spelling, and proofreading skills.
• Demonstrated ability to build positive relationships quickly.
• The ability to think outside of the box to find appropriate solutions.
• Adaptable and willing to learn new skills and processes.
• Become an expert on VALD systems.

Skills

• Empathy
• Excellent communication skills – both verbal and written.
• Demonstrated ability to build positive relationships quickly.
• Attention to detail and a commitment to quality control.
• Strong critical thinking, analytical, and strategic problem‑solving skills.
• Adaptable and willing to learn new skills and processes.
• Highly organized with practical time management skills.
• Prior experience using VALD systems.

Benefits

• Industry‑leading compensation
• The opportunity to work in a company that is redefining allied healthcare.
• Learn from a range of high‑performing individuals and teams across various disciplines.
• Be part of a down‑to‑earth, inclusive and vibrant team.
• Regular travel opportunities to get the entire VALD team together for your ongoing development.
• The latest equipment and remote setup to perform at your best.

Diversity & Inclusion Commitment

VALD is committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background, and sexual orientation. We welcome applications from people from all backgrounds.

Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.