Client Success Lead, Loan Administration

IQ-EQ; Dublin; Presencial; EUR 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remuneration and pension

Private health and dental cover

Life assurance

Discounted gym membership

Eye tests and corporate GP

Descripción de la vacante

IQ-EQ is seeking a Client Manager to lead loan administration services for a portfolio of debt and credit clients. You will drive onboarding, ensure accurate operational delivery, and manage a high-performing team.

The role emphasizes client relationships and process improvements in a globally connected environment. You will collaborate with senior leadership, oversee key activities, and contribute to growth through client demonstrations and service design.

Formación

• Degree in Business or Finance.
• Minimum 5 years' experience in loan administration or related financial services.
• Proven ability to manage client relationships and offshore/third-party stakeholders.
• Strong analytical and organizational skills; proficient in Excel.

Responsabilidades

• Manage a portfolio of loan administration clients from onboarding to ongoing delivery.
• Lead, coach, and develop a team of Loan Analysts and Senior Loan Analysts.
• Oversee loan administration activities including transaction processing, reconciliations, investor reporting, and lifecycle events.
• Serve as primary client contact and escalation point to drive process improvements.
• Support new business opportunities and contribute to service enhancements.

Conocimientos

Client relationships

Team leadership

Excel proficiency

Operational excellence

Educación

Business or Finance degree

Herramientas

Allvue loan servicing

Descripción del empleo

IQ-EQ is seeking a Client Manager to lead loan administration services for a portfolio of debt and credit clients. You will drive onboarding, ensure accurate operational delivery, and manage a high-performing team.

The role emphasizes client relationships and process improvements in a globally connected environment. You will collaborate with senior leadership, oversee key activities, and contribute to growth through client demonstrations and service design.