Client Success Lead, Loan Administration

IQ-EQ; Dublin; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Remuneration and pension

Private health and dental cover

Life assurance

Discounted gym membership

Eye tests and corporate GP

Job summary

IQ-EQ is seeking a Client Manager to lead loan administration services for a portfolio of debt and credit clients. You will drive onboarding, ensure accurate operational delivery, and manage a high-performing team.

The role emphasizes client relationships and process improvements in a globally connected environment. You will collaborate with senior leadership, oversee key activities, and contribute to growth through client demonstrations and service design.

Qualifications

• Degree in Business or Finance.
• Minimum 5 years' experience in loan administration or related financial services.
• Proven ability to manage client relationships and offshore/third-party stakeholders.
• Strong analytical and organizational skills; proficient in Excel.

Responsibilities

• Manage a portfolio of loan administration clients from onboarding to ongoing delivery.
• Lead, coach, and develop a team of Loan Analysts and Senior Loan Analysts.
• Oversee loan administration activities including transaction processing, reconciliations, investor reporting, and lifecycle events.
• Serve as primary client contact and escalation point to drive process improvements.
• Support new business opportunities and contribute to service enhancements.

Skills

Client relationships

Team leadership

Excel proficiency

Operational excellence

Education

Business or Finance degree

Tools

Allvue loan servicing

Job description

IQ-EQ is seeking a Client Manager to lead loan administration services for a portfolio of debt and credit clients. You will drive onboarding, ensure accurate operational delivery, and manage a high-performing team.

The role emphasizes client relationships and process improvements in a globally connected environment. You will collaborate with senior leadership, oversee key activities, and contribute to growth through client demonstrations and service design.