Client Services-MM - Dispute Resolution Sr Analyst I

Interactive Brokers; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Interactive Brokers Ireland Limited is seeking a Dispute Resolution Analyst to adjudicate client complaints and ensure regulatory-compliant outcomes. The role requires knowledge of MiFID and Central Bank of Ireland rules, with emphasis on accuracy and thorough documentation.

The ideal candidate will have strong communication skills and experience in financial services, supporting fair resolutions across diverse product areas while upholding the Consumer Protection Code.

Qualifications

• Bachelor's or advanced degree in Finance, Law, Economics, Business Administration or related field.
• Diploma in Compliance from the Institute of Bankers is required.
• Licentiate or Fellow of the Association of Compliance Officers in Ireland is desirable.
• Solicitor or Barrister-at-Law qualification in Ireland or membership of Law Society is preferred.

Responsibilities

• Present resolutions for complaints on topics such as order routing, status or execution inquiries.
• Investigate and adjudicate client complaints to ensure fair, regulatory-compliant outcomes.
• Escalate issues internally to Programming, Legal or Compliance departments with clear summaries.
• Compile Management Information and trend analysis for the Compliance Department.
• Ensure complaints handling complies with the Consumer Protection Code.
• Maintain up-to-date knowledge of MiFID and Central Bank of Ireland regulations.
• Assist other IBKR entities in resolving complaints when necessary.

Skills

Interpersonal skills

Written communication

MS Office proficiency

Education

Bachelor's or advanced degree in Finance, Law, Economics or related field

Diploma in Compliance from Institute of Bankers

Licentiate or Fellow of Compliance Officers in Ireland

Solicitor/Lawyer qualification in Ireland or Barrister-at-Law

Job description

About The Company

Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.

About The Company

Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies. For more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios. We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers. Our culture is driven by problem-solving, efficiency, and continuous improvement. We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets. Interactive Brokers has consistently been recognized as a top broker by respected industry sources including Barron’s, Investopedia, Stockbrokers.com, and others.

Dispute Resolution Analyst

Position Overview

This position is designated as a Controlled Function 8 (CF-8) under the Central Bank of Ireland’s Fitness and Probity Regime. In this role, you will act as an adjudicator for customer complaints, ensuring fair, transparent, and regulatory-compliant outcomes. Interactive Brokers Ireland Limited ("IBIE") is looking for an individual to investigate and adjudicate on client complaints in a manner which is fair, professional and in compliance with regulatory requirements and internal policies. The candidate should have an in-depth knowledge of the MIFID and other key Central Bank of Ireland regulations and the complaints handling requirements contain therein. The candidate should possess knowledge of futures, options, CFDs and equities markets. The candidate must satisfy the Minimum Competency Code requirements for complaints adjudication.

Key Responsibilities

• Present a resolution for complaints which may relate to a variety of topics such as: Order routing, order status or execution inquiries such as non-execution, delayed or erroneous execution
• Funding issues such as deposit or withdrawal delays, third party fees on funding and processing of position transfers
• Statement and tax issues such as dividend reporting, cost basis issues and tax reporting discrepancies or
• Level of satisfaction with customer service received
• Ensure complaints are handled in a manner which is both fair and in compliance with the Consumer Protection Code
• Compose clear and concise summaries of issues which require escalation internally, either to the Programming Department, Senior Management, Legal Department or Compliance Department
• Compile Management Information and trend analysis for the Compliance Department
• Assist other IBKR entities in resolving complaints if necessary.

Qualifications & Experience

• Bachelor's or advanced degree in Finance, Law, Economics, Business Administration or other related field
• Licentiate or Fellow of the Association of Compliance Officers in Ireland, Solicitor Member of the Law Society of Ireland or Barrister-at-Law called to the Bar of Ireland
• Must hold the legal qualifications/compliance license - Diploma in Compliance from the Institute of Bankers, Licentiate of Compliance Institute (LCI)
• Up to date CPD and at least 2 years relevant complaints handling experience
• Minimum of 2 years financial services industry experience preferred
• Strong interpersonal, verbal and written communication skills
• Working knowledge of PC technologies including Microsoft Office applications