Global Client Services Associate I (Spanish OR German OR French Speaking)

Interactive Brokers; Dublin; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid in-office 4 days

Private healthcare

Pension

Life insurance

Income protection

Discretionary annual bonus

Cycle to work scheme

Lunch benefit

Job summary

Interactive Brokers Dublin is seeking a client service professional to resolve inquiries across TWS, IBKR Mobile, and WebTrader, with a focus on accuracy and courtesy.

Ideal candidates have 2–3 years in financial services, fluency in English plus Spanish or French or German, and a finance-related NFQ Level 7 degree. The role offers a hybrid working model and EU-friendly environment.

Qualifications

• Fluent in English and Spanish or French or German.
• University degree (NFQ level 7) in finance, economics or related field.
• 2–3 years of experience in financial services.
• Strong verbal and written communication with client focus.
• Knowledge of stocks, bonds, options, futures, FX and funds.

Responsibilities

• Resolve routine and complex client service issues across IBKR platforms (TWS, IBKR Mobile, WebTrader).
• Explain margins, commissions, and fees; ensure accurate calculations.
• Coordinate with local and international Customer Service and other departments.
• Contribute to development of client service policies and procedures.

Skills

Fluent English

Spanish/French/German

Client service experience

Strong communication

Financial services knowledge

Education

NFQ Level 7 degree in finance/economics

Job description

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting‑edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi‑national team and be a part of a company that simplifies and enhances financial opportunities using state‑of‑the‑art technology.

Key Responsibilities

• Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy. Client inquiries typically encompass a broad array of themes including:
  • Operability of TWS, IBKR Mobile, IBKR WebTrader execution platforms including trading modules and analytical tools; Cash deposit and withdrawal activity, position transfers, and account administrative functions
  • Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions
• Margin calculations; Commission structure, interest and fees
• Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures

Qualifications & Experience

• Fluent in English and either Spanish/ French or German
• University degree (NFQ level 7) in finance, economics or related field
• 2-3 years’ experience
• Experience in financial services position (e.g., brokerage, banking, trading, exchange or clearing house) preferred but not required
• Strong verbal and written communication skills to accommodate client inquiries directed via telephone, web ticket or online chat
• In depth understanding of the following financial instruments: stocks, bonds, options, futures, options on futures, foreign exchange and funds
• Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies
• Ability to work in a dynamic, medium-size office environment

If you are motivated, have strong initiative, are analytical and methodical; we can offer you a position that will both challenge and reward you. You will be part of an exciting team that is helping to shape one of the world’s strongest brokerage brands. We are looking forward to receiving your online application.

What We Offer

• Hybrid working model (4 days in office). Office location - North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7
• Competitive compensation packages including private healthcare, pension, life insurance, income protection, discretionary annual bonus.
• Global Employee Assistance Program
• Cycle to work scheme & Tax Saver commute scheme
• Free lunch for all employees working from the office of a value up to 14.50 euro per day.

Other Terms And Conditions

• Candidates are on a probationary period of six months.
• Candidates must have a EU passport or a qualifying work permit/residency to work in the EU.