Senior Consultant, Client Onboarding

Northern Trust; Ireland; On-site; EUR 55,000 - 75,000; Full time

Job summary

Northern Trust is seeking a professional in Ireland to oversee custody new business implementations and fund launches. You will act as the primary contact for clients and coordinate with internal teams to ensure smooth transitions.

The ideal candidate will possess strong project management skills and excellent communication abilities. A deep understanding of custody products and investment management operations is essential for success. Opportunities for adjustments are also available for individuals with health conditions or disabilities.

Qualifications

• Experience with custody products and services in client management.
• Knowledge of custody system capabilities through experience or training.
• Project management experience in asset management or similar environments.

Responsibilities

• Manage new business implementations for custody clients.
• Ensure successful communication with clients regarding transition issues.
• Coordinate client servicing and transition teams for project success.

Skills

Excellent organizational skills

Good analytical and negotiation skills

Project management skills

Excellent verbal and written communication skills

Proficient user of Microsoft Project, Visio, PowerPoint, Excel, and Word

Attention to detail

Ability to work under pressure

Education

Investment management qualifications

Job description

Role/Department

• Responsible for managing Custody new business implementations and fund launches.
• Acts as the focal point of contact for external and internal contacts prior to and throughout the transition.
• Works with the sales group and client servicing team to define the timetable for transition and associated tasks.

The key responsibilities of the role include:

• Manages new business implementations for global custody clients by working with client, consultant, prior custodian and investment manager to establish guidelines for transition
• Serves as primary client contact on transition issues, communicating with client and others (i.e. consultants and investment managers) directly to provide information on Northern Trust requirements for transition
• Works with client and client servicing team to determine unique processing needs, and to translate those needs into procedures and documentation for various internal areas
• Participates in pre-implementation meetings, coordinating the needs of sales, operations and relationship staff to identify new or existing client needs
• Co-ordinates the client servicing and transition teams and establishes meetings to discuss ongoing servicing requirements
• Collects pertinent client information (i.e. asset lists, key contacts etc.) to ensure accurate account set up, distributing information to the appropriate internal areas
• Creates and maintains transition project plan
• Maintains and updates the new business timetable, including sales prospects, for senior transition and client servicing staff
• Participates in the sales process as a subject matter expert identifying prospect and client needs and producing / presenting transition delivery plans
• Ensures the overall success of the project, including milestones, deliverable dates and project scope.
• Responsible for the day-to-day execution of workstreams relevant to the overall project including Custody, plus for example, Risk & Performance.
• Coordinates workstream activities across regions for global Custody projects.
• Provides leadership and direction to relevant workstream SMEs and BAs.
• Reports up to Project Manager(s) and Program Manager(s) when applicable, or the Steering Group.
• Works with regional resources to develop, plan and scope the project for respective workstreams.
• Accountable for the delivery of the custody workstream scope & plan to internal partners and the client.
• Identifies and reports on progress, issues, risks, resource constraints and needs of the workstream (s) to the Project Manager / Program Manager when applicable, or the Steering Group.
• Escalates where appropriate to the Steering Group.
• Key contact on the Custody project for the client, interested third parties and the steering group.
• Prepares, maintains and tracks the overall ‘onboarding schedule’.
• Manages changes to scope or plan, assessing any project risk, project planning and resourcing, and notifying the steering group to any impact on the project.
• Ensures all workstreams meet milestones through constant monitoring of the onboarding schedule and adherence to the governance documentation.
• Provides status reports on a regular and timely basis to all workstreams, the Project Manager / Program Manager when applicable, or the Steering Group and the Client. Includes commentary on items in the ‘onboarding schedule’.
• Updates to be provided on a weekly basis with the frequency of updates increasing as the migration approaches.

Skills / Qualifications

• Excellent organizational skills
• Good analytical and negotiation skills
• Project management skills are essential to direct implementation activities
• Excellent verbal and written communication skills
• Good formal presentation skills
• Ability to put forward solutions as well as identify issues
• Pro-active approach with accuracy and attention to detail
• Ability to work well under pressure and to tight deadlines
• Able to tackle additional responsibilities outside of immediate duties
• Proficient user of Microsoft Project, Visio, PowerPoint, Excel and Word
• Investment management qualifications would be advantageous

Experience

• A good knowledge of Custody products and services, usually acquired through work related experience, is necessary to manage client requirements and expectations
• Knowledge of custody systems capabilities, usually, acquired through experience or formal training, is required to co-ordinate implementation of new business
• Organizational, analytical, negotiation and project management skills are essential to direct implementation activities, prioritize tasks and lead and / or work with transition and client servicing teams
• Knowledge of investment management operations gained within an asset management, fund accounting or similar environment
• Business analysis / project management experience gained within an asset management or similar environment, including experience of the entire project lifecycle through implementation

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.