Client Services Ambassador

Rapport Guest Services; Dublin; On-site; EUR 38,000 - 39,000; Full time

Benefits offered by this job

Discounts & wellbeing benefits with Un

Daily food allowance

Tax-saver tickets for public transport

Bike to Work Scheme

Contributory pension scheme

VDU eye care vouchers

Learning and development opportunities

WOW Awards

One paid day off annually

Job summary

Rapport Guest Services in Dublin seeks a Client Services Ambassador to deliver a welcoming front-of-house experience for visitors, employees and guests. You will manage arrivals, registrations and enquiries with accurate record keeping and a seamless front-of-house service.

The ideal candidate will have corporate reception experience, excellent communication, strong organisation and a proactive attitude, with a passion for creating a great workplace experience on a brand-new Dublin site.

Qualifications

• Experience in corporate reception, front-of-house, hospitality, events or a customer-facing service role.
• Excellent communication and interpersonal skills with a natural ability to build relationships at all levels.
• Highly organised and able to manage multiple priorities in a busy environment.

Responsibilities

• Deliver a professional and welcoming reception experience for all visitors, employees and guests.
• Manage visitor arrivals, registrations and enquiries with accurate record keeping and a seamless front-of-house service.
• Coordinate meeting room bookings, set-ups and hospitality requirements to high standards.
• Arrange catering, refreshments and hospitality for meetings, events and special occasions.
• Support planning and delivery of internal and client-facing events, ensuring operational requirements are met.
• Conduct regular checks of meeting rooms and shared spaces to maintain presentation and cleanliness.
• Respond promptly to employee and guest requests, providing solutions and escalating issues as needed.
• Take ownership of daily workplace operations, proactively enhancing service standards and experience.

Skills

Communication skills

Interpersonal skills

Organisation

IT literacy

Administrative skills

Customer service mindset

Tools

Reception software

Job description

We are looking for an enthusiastic, proactive and service-oriented Client Services Ambassador to join our team at our brand-new Dublin site with our brilliant team of 2.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; on a shift rota basis between 7 AM – 7 PM)

Salary: €38,604 per annum

What will you get?

• Financial Freedom: Enjoy exclusive high-street discounts and wellbeing benefits just one click away with Unlock, our benefits platform! PLUS, daily food allowance.
• Transportation Benefits: We offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting).
• Secure Your Future: Benefit from a contributory pension scheme using MyFutureFund, helping you save for retirement automatically.
• Health Matters: In addition to our wellness programmes, we offer eye examination vouchers for those requiring a Visual Display Unit (VDU/DSE) test.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Deliver a professional and welcoming reception experience for all visitors, employees and guests.
• Manage visitor arrivals, registrations and enquiries, ensuring accurate record keeping and a seamless front-of-house service.
• Coordinate meeting room bookings, set‑ups and hospitality requirements, ensuring spaces are fully prepared and maintained to a high standard.
• Arrange catering, refreshments and hospitality services for meetings, events and special occasions.
• Support the planning and delivery of internal and client-facing events, ensuring all operational requirements are met.
• Conduct regular checks of meeting rooms and shared spaces to maintain exceptional presentation and cleanliness standards.
• Respond promptly to employee and guest requests, providing solutions and escalating issues where required.
• Take ownership of daily workplace operations, proactively identifying opportunities to enhance service standards and the overall employee and guest experience.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Has previous experience in corporate reception, front-of-house, hospitality, events or a customer-facing service role.
• Has excellent communication and interpersonal skills, with a natural ability to build relationships at all levels.
• Is approachable, confident and professional, with a genuine passion for delivering outstanding customer service.
• Is highly organised, adaptable and comfortable managing multiple priorities in a busy environment.
• Demonstrates initiative and takes ownership, with a proactive approach to resolving issues.
• Enjoys working as part of a team and is equally comfortable working independently.
• Has strong attention to detail and takes pride in maintaining high presentation standards.
• Is confident using IT systems and has good administrative skills.
• Brings a positive attitude, flexibility and a willingness to get involved wherever support is needed.
• Most importantly, we are looking for someone who is passionate about creating a great workplace experience and is excited to be part of a growing team and a brand-new Dublin site.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us at www.rapportservice.com.