Client Services Ambassador

Rapport; Dublin; On-site; EUR 35,000 - 42,000; Full time

Benefits offered by this job

Unlock benefits platform

Daily food allowance

Tax-saver tickets

Bike to Work Scheme

Pension scheme

Eye-exam vouchers

Learning & development opportunities

WOW Awards

Paid day off annually

Job summary

Rapport Guest Services is seeking a Client Services Ambassador for our brand-new Dublin site. You will provide a warm, professional reception, welcome visitors, manage registrations and enquiries, and support meetings, events and daily front-of-house operations.

This role combines hospitality, coordination and admin duties in a fast-paced environment. The ideal candidate is service-minded, highly organized and collaborative, with excellent communication.

Qualifications

• Experience in corporate reception, front-of-house or hospitality.
• Excellent communication and interpersonal skills.
• Able to manage multiple priorities in a busy environment.

Responsibilities

• Deliver a professional and welcoming reception for visitors and guests.
• Manage visitor arrivals, registrations and enquiries with accurate records.
• Coordinate meeting room bookings and hospitality requirements.
• Arrange catering and hospitality for meetings and events.
• Support planning and delivery of internal and client events.
• Maintain meeting rooms and shared spaces to high standards.
• Respond promptly to requests and escalate issues when needed.
• Own daily operations and seek improvements to the client experience.

Skills

Communication skills

Interpersonal skills

Organised

IT literacy

Job description

We are looking for an enthusiastic, proactive and service-oriented Client Services Ambassador to join our team at our brand-new Dublin site with our brilliant team of 2.This is an exciting and varied opportunity for someone who enjoys working in a fast-paced corporate environment and takes pride in delivering an exceptional client and visitor experience.The role brings together corporate reception, meet and greet, hospitality and event coordination, offering the opportunity to get involved in all aspects of the daily operation. Working closely with the wider team, you will help ensure that every area of the client experience runs smoothly, from welcoming visitors and supporting meetings and events to maintaining the reception areas, meeting rooms and visitor booking systems.This an ideal opportunity for someone who enjoys variety, takes ownership and likes being at the heart of a busy workplace.Type of contract: Full-time, PermanentHours: 40 per week (Monday-Friday; on a shift rota basis between 7 AM – 7 PM)Salary:€38,604 per annum

What will you get?

• Financial Freedom:Enjoy exclusive high-street discounts and wellbeing benefits just one click away with Unlock, our benefits platform! PLUS, daily food allowance.
• Transportation Benefits:We offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting).
• Secure Your Future:Benefit from a contributory pension scheme using MyFutureFund, helping you save for retirement automatically.
• Health Matters:In addition to our wellness programmes, we offer eye examination vouchers for those requiring a Visual Display Unit (VDU/DSE) test.
• Thrive Personally & Professionally:Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence:Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community:Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Deliver a professional and welcoming reception experience for all visitors, employees and guests.
• Manage visitor arrivals, registrations and enquiries, ensuring accurate record keeping and a seamless front-of-house service.
• Coordinate meeting room bookings, set-ups and hospitality requirements, ensuring spaces are fully prepared and maintained to a high standard.
• Arrange catering, refreshments and hospitality services for meetings, events and special occasions.
• Support the planning and delivery of internal and client-facing events, ensuring all operational requirements are met.
• Conduct regular checks of meeting rooms and shared spaces to maintain exceptional presentation and cleanliness standards.
• Respond promptly to employee and guest requests, providing solutions and escalating issues where required.
• Take ownership of daily workplace operations, proactively identifying opportunities to enhance service standards and the overall employee and guest experience.

The ideal candidate willShare our Rapport values:

• Has previous experience in corporate reception, front-of-house, hospitality, events or a customer-facing service role.
• Has excellent communication and interpersonal skills, with a natural ability to build relationships at all levels.
• Is approachable, confident and professional, with a genuine passion for delivering outstanding customer service.
• Is highly organised, adaptable and comfortable managing multiple priorities in a busy environment.
• Demonstrates initiative and takes ownership, with a proactive approach to resolving issues.
• Enjoys working as part of a team and is equally comfortable working independently.
• Has strong attention to detail and takes pride in maintaining high presentation standards.
• Is confident using IT systems and has good administrative skills.
• Brings a positive attitude, flexibility and a willingness to get involved wherever support is needed.

Most importantly, we are looking for someone who is passionate about creating a great workplace experience and is excited to be part of a growing team and a brand-new Dublin site.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.Find out more about us at www.rapportservice.com.