Client Service Senior Representative - Custody

Brown Brothers Harriman & Co.; Leinster; On-site; EUR 55,000 - 75,000; Full time

Job summary

Brown Brothers Harriman (BBH) in Ireland seeks an experienced client servicing professional with custody expertise to join our team. You will respond to inquiries, handle escalations, and coordinate meetings while developing strong internal relationships to resolve issues.

You will work closely with Operations and Treasury and Markets to ensure timely resolution and service level improvements, acting as a primary contact for external clients and leveraging BBH products and services.

Qualifications

• Minimum of 3 years related custody experience.
• Experience in a client servicing environment.
• Knowledge of corporate actions, equity, fixed income, and derivatives.
• Able to multitask, prioritize assignments and meet deadlines.
• Strong verbal and written communication skills.
• Proficient with Excel, Bloomberg and Reuters.

Responsibilities

• Field and respond to client inquiries and escalated issues.
• Coordinate and follow up on client meetings and deliverables.
• Exhibit a sound understanding of BBH products and services.
• Work closely with Operations and Treasury and Markets to resolve inquiries and improve service levels.
• Serve as a key point of contact for external clients with regards to daily servicing inquiries.
• Develop internal relationships to proactively aid in the resolution of client issues.

Skills

Client servicing

Escalation management

Communication (verbal & written)

Deadline oriented

Multitasking

Prior custody experience

Education

BS/BA degree or equivalent

Tools

Bloomberg

Reuters

Excel

Job description

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.Key responsibilities include:Client Servicing and Inquiry Response:Field and respond to client inquiries and escalated issues and serve as the point person for client contacts.Coordinate and follow up on client meetings and deliverables.Exhibit a sound understanding of BBH products and services.Work closely with internal clients in Operations and Treasury and Markets to ensure timely resolution of client inquiries and improvement of service levels.Serve as a key point of contact for external clients with regards to daily servicing inquiries.Develop key internal relationships to proactively aid in the resolution of client issues.Qualifications:Education level and/or experienceBS/BA degree and/or equivalent work experience Minimum of 3 years related custody experiencePrior experience working in a client servicing focused work environmentWorking knowledge of corporate actions, equity, fixed income, and derivative investments.Ability to multitask, prioritize assignments and work quickly and accurately in a deadline oriented environment.Ability to communicate effectively with both verbal and written skills.Comprehensive working knowledge of Excel, Bloomberg and Reuters.Technical proficiency in internal and/or web based systems a plus.What We Offer:A collaborative environment that enables you to step outside your role to add value wherever you canDirect access to clients, information and experts across all business areas around the worldOpportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firmA culture of inclusion that values each employee’s unique perspectiveHigh-quality benefits program emphasizing good health, financial security, and peace of mindRewarding work with the flexibility to enjoy personal and family experiences at every career stageVolunteer opportunities to give back to your community and help transform the lives of othersWe value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.About BBH:Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.