Client Service & Delivery Manager

Northern Trust Corp; Limerick; On-site; EUR 60,000 - 90,000; Full time

Job summary

Northern Trust is seeking a Client Service Manager in Ireland to ensure exceptional client service and delivery across all applicable disciplines. You will coordinate resources with internal partners, monitor deliverables, and drive client-centric improvements.

Key responsibilities include servicing client inquiries, managing SLAs, leading service reviews, and automating processes to reduce risk. The role requires strong relationship skills, proactive problem solving, and effective communication

Qualifications

• Proven proactive client service experience.
• Analytical/problem solving through organisation and time management.
• Ability to build strong internal and external network to assist in timely resolution of client enquiries/issues.
• Initiative to independently accomplish tasks and make decisions.
• Manage multiple priorities considering client impact, timeframe complexity and risk.
• Ability to represent Northern Trust in external meetings and the client in internal meetings.

Responsibilities

• Main operational contact for client enquiries liaising with the appropriate internal partners
• Proactive monitoring of client deliverables
• Identifying revenue generating/cost reducing client operational efficiencies
• Lead or participation in client service reviews
• Administration of client accounts
• Maintenance and adherence of Service Level Descriptions
• Project management of restructure and transition activity
• Communication of any changes to the client relationship to the relevant internal partners
• Proactively work with the client and internal partners to automate manual processes and minimise risk
• Identifies and addresses service issues, ensuring timely escalation

Skills

Client service experience

Relationship building

Analytical/problem solving

Time management

Networking

Decision making

Multi-priority management

Stakeholder management

Communication

Job description

Northern Trust is seeking a Client Service Manager in Ireland to ensure exceptional client service and delivery across all applicable disciplines. You will coordinate resources with internal partners, monitor deliverables, and drive client-centric improvements.

Key responsibilities include servicing client inquiries, managing SLAs, leading service reviews, and automating processes to reduce risk. The role requires strong relationship skills, proactive problem solving, and effective communication