Client Relations & Sales Leader — E‑Commerce Growth

BVLGARI; Dublin; On-site; EUR 85,000 - 110,000; Full time

Job summary

BVLGARI in Dublin, Ireland seeks a Client Relations & Sales Manager to lead a 14-person team across Customer Service and E-commerce, driving exceptional service and sales growth. You will oversee daily operations, set KPIs, and partner with the central CRM function to execute impactful campaigns.

The role requires a decade of experience in customer service and sales, strong data analytics, and proven leadership.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• Minimum of 10 years of relevant professional experience in customer service and sales, including team leadership.
• Demonstrated experience in data analysis, KPI management, and operational optimization.
• Strong understanding of sales principles, CRM systems, and sales methodologies.
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to lead, motivate, and develop a team, including managing other team leads or specialists.
• Strong organizational skills and attention to detail.
• Ability to thrive in a fast-paced, target-driven environment.

Responsibilities

• Lead and develop a high-performing team focused on exceptional customer service and sales growth.
• Oversee daily operations, quality standards, and achievement of sales targets.
• Manage a 14-person team within the wider EU Customer Service and E-commerce Team.
• Design and implement KPIs (SLA, Repeat Rate, Conversion Rate) and analyze data to drive performance.
• Partner with CRM teams to plan and execute sales campaigns and customer engagement.
• Develop training and capability-building initiatives for sales and service teams.

Skills

Data analysis

KPI management

Sales leadership

CRM systems

Communication

Team development

Problem solving

Education

Bachelor's degree in Business Administration

Job description

BVLGARI in Dublin, Ireland seeks a Client Relations & Sales Manager to lead a 14-person team across Customer Service and E-commerce, driving exceptional service and sales growth. You will oversee daily operations, set KPIs, and partner with the central CRM function to execute impactful campaigns.

The role requires a decade of experience in customer service and sales, strong data analytics, and proven leadership.