Client-Facing Systems Analyst - Production & SaaS Ops

State Street Corporation; Dublin; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work program

Medical care

Insurance

Savings plans

Development programs

Job summary

State Street Corporation is seeking a client-facing production support professional to manage Charles River IMS systems for multiple clients as part of the Charles River Saas offering.

You will handle user administration, parameter changes, system availability, patches, version upgrades and daily operations to ensure high performance and reliable service. Occasional travel to client sites may be required.

Qualifications

• Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Engineering, Economics, Maths or Statistics preferred.
• Minimum of 3+ years’ relevant industry experience

Responsibilities

• Client assistance in optimal use of the system
• User administration/privileges
• Parameter configuration changes
• System availability
• Application and database performance tuning
• Daily operational processing monitoring and support
• Charles River IMS and database software patches
• Charles River IMS version upgrades
• Assistance with problem support and resolution
• Business Continuity/Disaster Recovery assistance
• Working with Charles River colleagues to smoothly transition new Clients to production operation
• Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients
• Participation in the development and on-going refinement, enhancement and continuous process improvement for the services
• Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services
• The role will involve periodic out of hours support and/or weekend work
• Occasional travel to customer sites may be required for planning and review meetings

Skills

Customer service

Troubleshooting

Client relationship

Communication

Education

Bachelor's degree in a technical or analytical discipline

Tools

MS SQL Server

Oracle

Sybase

Scripting

XML

Job description

State Street Corporation is seeking a client-facing production support professional to manage Charles River IMS systems for multiple clients as part of the Charles River Saas offering.

You will handle user administration, parameter changes, system availability, patches, version upgrades and daily operations to ensure high performance and reliable service. Occasional travel to client sites may be required.