Primary System Analyst, Charles River Development, Officer

State Street; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

State Street is seeking an experienced professional to provide expert remote management, administration and support for client production Charles River IMS solutions. You will work closely with clients to ensure optimal use of the system and maintain high availability.

Responsibilities include user administration, parameter configuration changes, performance tuning, patches and upgrades, problem resolution, and disaster recovery. Some out-of-hours work and travel to client sites may be required.

Qualifications

• Experience in financial services investment management, trading, or related systems is highly preferable (e.g., Charles River IMS).
• Proven ability to partner with internal departments to deliver superior customer service.
• Excellent customer service, technical troubleshooting, and interpersonal communication skills.
• Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Mathematics, or Statistics.
• Minimum of 3+ years of relevant industry experience.

Responsibilities

• Work closely with clients, providing expert level remote management, administration and support for Charles River IMS solutions.
• Perform user administration/privileges and parameter configuration changes.
• Ensure system availability and monitor daily operations.
• Perform application and database performance tuning and handle patches and upgrades.
• Support problem resolution, Business Continuity/ Disaster Recovery activities.
• Coordinate with Charles River colleagues and vendors to transition clients to production operations.
• Participate in ongoing service refinement and incorporation of third‑party tools.
• Occasional out of hours support and weekend work; travel to customer sites may be required.

Skills

Customer service

Troubleshooting

Interpersonal communication

Team coordination

Education

Bachelor's degree in technical or analytical discipline

Tools

SQL Server

Oracle

Sybase

Job description

Responsibilities

This role will involve working closely with clients, providing expert level remote management, administration and support for client production Charles River IMS solutions, including:

• Client assistance in optimal use of the system
• User administration/privileges
• Parameter configuration changes
• System availability
• Application and database performance tuning
• Daily operational processing monitoring and support
• Charles River IMS and database software patches
• Charles River IMS version upgrades
• Assistance with problem support and resolution
• Business Continuity/Disaster Recovery assistance
• Working with Charles River colleagues to smoothly transition new clients to production operation
• Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River clients
• Participation in the development and ongoing refinement, enhancement and continuous process improvement for the services
• Participation in the investigation, implementation, and operation of third‑party tools to enhance, automate, and streamline the delivery of the services
• The role will involve periodic out of hours support and/or weekend work
• Occasional travel to customer sites may be required for planning and review meetings

Qualifications

Skills, experience, and qualifications required:

• Experience with financial services investment management, trading, or related systems highly preferable (e.g., Charles River IMS)
• Proven ability to partner with various internal departments to deliver superior customer service
• Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions
• Any experience with servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software, and disaster recovery/business continuity preferred
• Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills
• Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Mathematics, or Statistics preferred
• Minimum of 3+ years of relevant industry experience

State Street is an equal opportunity and affirmative action employer.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.