Primary System Analyst, Charles River Development, Assistant Vice President

State Street; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

State Street in Dublin is seeking a highly skilled professional to provide expert remote management, administration and support for Charles River IMS solutions. You will work closely with clients to optimize system use, manage user privileges, and ensure uptime.

The role involves parameter configuration, performance tuning, patches and upgrades, and collaboration with vendors to deliver seamless service. Occasional out of hours work and travel may be required.

Qualifications

• 3+ years of relevant industry experience
• Experience with financial services investment management systems preferred (e.g., Charles River IMS)
• Experience with MS SQL Server, Oracle, and/or Sybase database configuration/operations
• Excellent customer service, troubleshooting, and communication skills
• Bachelor’s degree in a technical or analytical discipline is preferred

Responsibilities

• Provide expert level remote management, administration and support for Charles River IMS solutions
• Client assistance in optimal use of the system and user administration/privileges
• Configure parameters and ensure system availability; perform patches and upgrades
• Monitor daily operational processing and performance tuning
• Collaborate with vendors and Charles River colleagues to transition new clients to production
• Participate in development and refinement of services and use of third‑party tools
• Occasional out of hours support and weekend work; possible travel to customer sites

Skills

SQL Server

Oracle

Sybase

Customer service

Troubleshooting

Communication

Education

Bachelor's degree in technical/analytical discipline

Job description

Responsibilities

This role will involve working closely with clients, providing expert level remote management, administration and support for client production Charles River IMS solutions, including:

• Client assistance in optimal use of the system
• User administration/privileges
• Parameter configuration changes
• System availability
• Application and database performance tuning
• Daily operational processing monitoring and support
• Charles River IMS and database software patches
• Charles River IMS version upgrades
• Assistance with problem support and resolution
• Business Continuity/Disaster Recovery assistance
• Working with Charles River colleagues to smoothly transition new clients to production operation
• Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River clients
• Participation in the development and ongoing refinement, enhancement and continuous process improvement for the services
• Participation in the investigation, implementation, and operation of third‑party tools to enhance, automate, and streamline the delivery of the services
• The role will involve periodic out of hours support and/or weekend work
• Occasional travel to customer sites may be required for planning and review meetings

Qualifications

Skills, experience, and qualifications required:

• Experience with financial services investment management, trading, or related systems highly preferable (e.g., Charles River IMS)
• Proven ability to partner with various internal departments to deliver superior customer service
• Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions
• Any experience with servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software, and disaster recovery/business continuity preferred
• Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills
• Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Mathematics, or Statistics preferred
• Minimum of 3+ years of relevant industry experience

State Street is an equal opportunity and affirmative action employer.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.