Client-Facing Service Delivery Leader — IT & Growth

Astreya Consultancy Ireland Ltd; Dublin; On-site; EUR 79,000 - 99,000; Full time

Job summary

Astreya is seeking a Service Delivery Manager in Ireland to lead diverse operations teams and ensure high-quality IT service delivery. The role requires coordinating across disciplines, managing client expectations, and driving service improvements.

You will work with sales and client partners to support growth, define roadmaps for projects, and oversee onboarding, training, and capacity planning. Strong leadership and communication are essential in this senior client-facing role.

Qualifications

• Bachelor’s degree with 8+ years’ related experience and/or training or equivalent
• Proven track record of delivering complex IT projects across teams
• Strong analytical, organizational, communication and leadership skills
• Experience with budgeting and capacity planning; ability to manage multiple streams

Responsibilities

• Provide leadership to diverse operations teams
• Implement and monitor service delivery metrics with timely client reports
• Oversee onboarding, training, and service improvement activities
• Drive client meetings on performance, quality and process
• Coordinate growth with Business Development and Client Partner teams
• Develop roadmaps and translate them into user stories or RFPs
• Support recruitment and build pipelines for strong candidates
• Maintain retention programs for field employees
• Manage large projects delivering IT components on time, cost, quality, and benefits
• Identify problems and opportunities in IT infrastructure and software deployment
• Lead collaborative planning prioritizing work against capacity
• Perform other duties as required

Skills

Leadership

Project management

Stakeholder management

IT infrastructure knowledge

Communication skills

Budget oversight

Multi-tasking

Team leadership

Education

Bachelor’s degree in IT or related field

Job description

Astreya is seeking a Service Delivery Manager in Ireland to lead diverse operations teams and ensure high-quality IT service delivery. The role requires coordinating across disciplines, managing client expectations, and driving service improvements.

You will work with sales and client partners to support growth, define roadmaps for projects, and oversee onboarding, training, and capacity planning. Strong leadership and communication are essential in this senior client-facing role.