Client Engagement Specialist

Eurofins; Dublin; Hybrid; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Pension Scheme

Life Assurance

Income Protection

Annual Bonus Scheme

Health Insurance

Employee Assistance Programme

Bike to Work Scheme

Tax Saver Travel Scheme

Higher Education Policy

Eurofins Employee Referral Programme

Job summary

Eurofins Biomnis in Dublin is seeking a Client Engagement Specialist to join the Sales & Marketing team in Sandyford. The role focuses on setting up and maintaining client software, portals, and CRM, while building strong client relationships to ensure industry-leading service delivery.

You will contribute to the rollout of Eurofins Biomnis IT tools, develop a deep understanding of client needs, and provide ongoing metrics to the Sales Operations Manager.

Qualifications

• Strong communication and organizational skills with client-facing experience.
• Excellent presentation and business writing skills.
• Fluent English, advanced Excel skills, and digital problem-solving abilities.

Responsibilities

• Set up, configure and maintain client software including portals & CRM.
• Lead rollout of IT integration tools and enhance client services.
• Build strong relationships with existing and future customers; provide up-to-date metrics to Sales Ops.

Skills

Communication

Organizational skills

Client facing

Presentation

Business writing

English fluency

Excel

Digital problem solving

Team player

Education

Biological sciences degree or healthcare qualification

Job description

Eurofins BiomnisIreland is the leading independent provider of Medical Laboratory Services in the country and part of one of the largest medical laboratory groups in the world.

Eurofins Biomnis is part of the Eurofins Scientific Group.

We are now recruiting for a:

Client Engagement Specialist

We are currently seeking to recruit a Client Engagement Specialistto join our Sales & Marketingteam at the Eurofins Biomnisin Sandyford, Dublin18.

This is an excellent opportunity if you have strong communication and organizational skills, a dedicated team player with client facing experience in a healthcare or related discipline, help continue the development of your career and of our company.

Training and development support will be given to you to help your progression within the organisation.

You will receive an overall benefits package, including:

• Pension Scheme
• Life Assurance
• Income Protection
• Annual Bonus Scheme
• Company Credit Union Scheme
• Long Service Award Scheme
• Health Insurance
• Employee Assistance Programme (EAP)
• Higher Education Policy
• Bike to Work Scheme
• Tax Saver Travel Scheme
• Eurofins Employee Referral Programme

As an employer, we’re keen to look after our people with as much dedication as they look after our clients and their colleagues. We are a diverse company with 31 nationalities, encouraging inclusiveness and instilling a sense of belonging to all our colleagues.In the spirit of supporting and improving the health and well-being of our employees, building resilience, confidence and compassion through education and activities, our "Wellbeing Committee" was founded. "The Wellbeing Committee" plans activities, promotes participation, represents employees from all organizational levels, and creates and maintains open lines of communication between wellness committees and employees.

We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

This is not a hybrid role, will be based in Sandyford, Dublin 18

Job Description

The main responsibilities for the Client Engagement Specialist are to setup, configure and maintain client software. This includes ordering and resulting portals & CRM. The role will require a tech savvy, process driven, team player with the ability to build and maintain strong relationships with our clients to ensure their experience of our service is industry leading.

Playing a leading role in the roll out of Eurofins Biomnis suite of IT integration tools to enhance laboratory services and products offered by Eurofins Clinical Diagnostics to our clients. Building and maintaining strong relationships with the existing and future company customers by developing a complete understanding of the client needs and business area requirements.

Key to this role is to represent both yourself and Eurofins Clinical Diagnostics in a dignified, professional, and courteous manner to the Irish marketplace. Plus providing the Sales Operations Manager and/or Commercial Director with up-to-date metrics on all activities.

Qualifications

Education

• A recognised third level qualification in the biological sciences or healthcare or related discipline
  OR
• Have a minimum of 2 years’ experience working in a related role

Experience

• Experience in customer facing role required

Any required licences

• Full Clean Valid Driving Licence

Skills and Abilities

• Strong desire to independently solve problems
• Excellent relationship building qualities and the competence to work autonomously.
• Total commitment to client satisfaction
• Team oriented and willing to adapt quickly to change
• Excellent presentation and business writing skills
• Fluent English communication skills required both written and spoken
• Advanced Microsoft Excel required
• Digital problem-solving skills

Additional Information

Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

Yes (In 2025, Eurofins generated total revenues of EUR €7.296 billion, and has been among the best performing stocks in Europe over the past 20 years)

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Eurofins Biomnis is an Equal Opportunities Company