Claims Specialist

Barden | B Corp; Dublin; On-site; EUR 42,000 - 52,000; Full time

Job summary

Barden | B Corp is seeking a proactive Claims Specialist to join their customer-focused team in Dublin. You will manage claims from initial assessment through to resolution, applying careful analysis, evidence review and sound judgement to reach appropriate outcomes.

You will work with customers and internal partners, handle sensitive cases, maintain accurate records and contribute to process improvements, ensuring compliant, efficient case handling across the board.

Qualifications

• Experience in claims, investigations, or case management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and organisational skills.
• Evidence-based decision making and sound judgement.
• Ability to manage sensitive situations.
• Proactive, customer-focused approach.

Responsibilities

• Manage claims from initial review through to resolution.
• Investigate cases by reviewing evidence and information.
• Handle complex and sensitive cases with sound judgement.
• Communicate with customers clearly and professionally.
• Escalate risks or inconsistencies when needed.
• Collaborate with internal teams and external partners.
• Maintain accurate records and ensure procedures are followed.
• Share knowledge to improve team performance and processes.

Skills

Analytical thinking

Problem solving

Communication skills

Attention to detail

Decision making

Customer focus

Job description

Our client is looking for a Claims Specialist to join their customer-focused team, managing cases from initial assessment through to resolution.

ABOUT THE ROLE:

You'll investigate a range of cases, assess information and evidence, make informed decisions and work with customers and stakeholders to reach appropriate outcomes. The role will also involve handling more complex cases, identifying potential risks and contributing to process improvements.

Main duties and responsibilities will include:

• Manage claims from initial review through to resolution.
• Investigate cases by reviewing evidence, documentation and relevant information.
• Handle complex and sensitive cases requiring sound judgement and negotiation.
• Communicate with customers clearly and professionally throughout the process.
• Identify potential risks or inconsistencies and escalates where appropriate.
• Work with internal teams and external partners to progress cases.
• Maintain accurate records and ensure all cases are handled in line with procedures.
• Share knowledge and feedback to help improve team performance and processes.

ABOUT THE PERSON:

• Experience in claims, investigations, case management, customer resolutions or a similar environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong attention to detail and good organisational skills.
• Confident making decisions based on evidence and sound judgement.
• Comfortable managing sensitive or challenging situations.
• A proactive, customer-focused approach with the ability to work independently and as part of a team.