Claims Handler Pre-Litigation (Property)

IPB Insurance; Dublin; Hybrid; EUR 38,000 - 60,000; Full time

Benefits offered by this job

Health allowance

Annual leave

Pension scheme

Life assurance

Income protection

Bike-to-Work

Employee assistance programme

Wellness initiatives

Job summary

IPB Insurance, Grand Canal Dock, Dublin 2, is seeking a Claims Handler Pre-Litigation (Property) to manage a mixed portfolio of property and pre-litigation claims in a collaborative, hybrid role.

Reporting to the Claims Pre-Litigation Manager, you will set strategy, review policy coverage, pursue settlements, and work with loss adjusters, brokers and customers to deliver timely, cost-efficient outcomes while upholding regulatory standards.

Qualifications

• Qualified in MCC with CIP minimum and a relevant professional or third-level qualification.
• Solid claims handling experience in General Insurance, especially property.
• Proven pre-litigation experience with strategy setting, negotiation, and settlement.
• Strong knowledge of insurance policy coverage and regulatory requirements.
• Excellent communication, organisation, and prioritisation skills with commercial judgement.

Responsibilities

• Manage an allocated mixed portfolio of property and other pre-litigation claims through to resolution.
• Apply clear claims strategies, review policy coverage and set reserves per IPB guidelines.
• Proactively review files to ensure timely and cost-efficient outcomes for clients.
• Collaborate with loss adjusters, brokers, customers and experts to progress investigations.
• Identify and pursue settlement opportunities throughout the claim lifecycle.
• Participate in or lead negotiations, arbitrations and recovery actions to achieve resolution.
• Support settlement outcomes through direct engagement where appropriate.
• Ensure consistency of strategy with senior claims handlers, underwriting and MCR.

Skills

MCC qualified

Pre-litigation experience

Claims handling experience

Negotiation skills

Regulatory knowledge

Communication skills

Education

CIP minimum

Third-level qualification

Job description

Claims Handler Pre-Litigation (Property)

Reporting to: Claims Pre-Litigation Manager

Location: Grand Canal Dock, Dublin 2

Contract: Permanent

Working Model: Hybrid (two days in the office, three days working remotely in Ireland each week; additional in‑office days may be required based on business demands)

Note: We do not offer visas or sponsorship. Candidates must have the right to work in Ireland and provide a valid visa if required.

About IPB

Founded in 1926, IPB is Ireland’s only indigenous mutual insurer, protecting the interests of 31 Local Authorities, 16 Education and Training Boards, the HSE, LDA and Regional Assemblies.

About the Role

The Claims Handler joins a highly regarded insurance organisation to manage a varied portfolio of property and mixed claims in a collaborative pre‑litigation environment. The role supports cost‑effective, customer‑focused and compliant outcomes, working closely with loss adjusters, brokers, members, and internal stakeholders and contributing to fraud prevention, continuous improvement and broader claims objectives.

IPB Insurance is regulated by the Central Bank of Ireland. This role is subject to the Fitness and Probity Standards and the Conduct Standards set out by the Central Bank, requiring ongoing pre‑employment screening and maintenance of fit‑and‑proper status.

Key Responsibilities

• Manage an allocated mixed portfolio of property and other pre‑litigation claims through to resolution.
• Apply clear claims strategies, review policy coverage and set/monitor reserves in line with IPB guidelines.
• Proactively review files to ensure timely and cost‑effective outcomes for clients.
• Work closely with loss adjusters, brokers, customers and experts to progress investigations and gather key information.
• Identify and pursue appropriate settlement opportunities throughout the claim lifecycle.
• Participate in or lead negotiations, arbitrations and recovery actions to achieve resolution.
• Use telephone and direct engagement to support settlement outcomes where appropriate.
• Collaborate with senior claims handlers, underwriting and MCR to ensure consistency of strategy and a customer‑focused approach.
• Identify emerging claims trends and share insights to support effective portfolio management.
• Ensure compliance with regulatory, governance and IPB quality standards.
• Contribute to fraud prevention initiatives, team targets and continuous improvement activities.

What We’re Looking For

• MCC qualified (CIP minimum) with a relevant professional and/or third‑level qualification.
• Strong claims handling experience within the General Insurance sector, ideally with property claims and exposure to PL, EL and Motor.
• Proven pre‑litigation experience with strategy setting, negotiation and settlement skills.
• Sound technical knowledge of insurance policy coverage and regulatory requirements.
• Strong communication, organisation and prioritisation skills with good commercial judgement.
• Customer‑focused, adaptable and capable of performing effectively in a fast‑paced environment.

What You’ll Get

• A diverse and challenging claims portfolio across property and mixed product lines.
• Opportunity to work within a collaborative and supportive claims team.
• Exposure to claims, negotiations and strategic decision‑making.
• Ongoing professional development and support for annual MCC and CPD requirements.
• Chance to build strong client and stakeholder relationships.
• Role that values accountability, teamwork and continuous improvement.
• Competitive salary and discretionary bonus.
• Health allowance for employees and dependents where applicable.
• 24 days annual leave plus the option to purchase more, 10 public holidays and 2 additional company days.
• Generous pension scheme, family leave policies, life assurance cover, income protection insurance.
• Discounted home and car insurance, learning and development opportunities, exam and study leave.
• Access to Employee Assistance Programme and wellness initiatives, including annual flu vaccine.
• Bike‑to‑Work scheme and active sports and social club.

Equal Opportunity

IPB is an equal opportunity employer and values diversity. We do not discriminate on the basis of gender, race, religion, sexual orientation, age, marital status, family status, disability or membership of the Traveller community. Individuals can request reasonable accommodations throughout the recruitment process.

Interviews

Interviews will be conducted in person and, where required, virtually.