Senior Claims Handler - Litigation

IPB Insurance; Dublin; Hybrid; EUR 65,000 - 85,000; Full time

Benefits offered by this job

Health Allowance

Holidays 25 days

Generous Pension Scheme

Life Assurance

Income Protection Insurance

Bike to Work Scheme

Learning and Development Opportunities

Complimentary lunch

Job summary

IPB Insurance in Ireland seeks a Senior Claims Handler - Litigation to manage a portfolio of liability litigation claims, setting case strategies and guiding expert witnesses. You will work with clients and legal professionals to deliver timely resolutions while controlling costs and maintaining strong service standards.

Reporting to the Claims Litigation Manager, you will ensure compliance with IPB's policies, participate in professional development, and contribute to strategic improvements

Qualifications

• MCC qualified (CIP minimum) with a relevant professional or third-level qualification.
• Significant experience in general insurance claims, with expert knowledge of PL, EL, and Motor/Property claims.
• Ability to set strategy, manage litigation, negotiate and settle autonomously in live trial environments.
• Strong analytical, decisive, and organisational skills; able to prioritise in a fast-paced environment.
• Excellent communication skills (written, verbal, active listening) and a customer-focused approach.
• High numeracy and proficiency in systemised claims handling and MS Office.
• Flexible, results-driven, able to deliver under pressure in a changing regulatory and operational landscape.

Responsibilities

• Managing a litigation claims portfolio, setting case strategies, driving timely resolutions, and maintaining high service standards.
• Reviewing claims to assess cover, liability, expert input, and settlement opportunities, adapting strategies as cases progress.
• Collaborating with legal professionals and attending consultations or hearings to guide direction and optimise outcomes.
• Controlling costs by monitoring reserves, authorising payments within authority, and using cost-effective litigation tactics.
• Delivering clear client communications through updates, reviews, and workshops.
• Supporting team development by sharing expertise, completing peer reviews, and promoting continuous improvement.
• Ensuring compliance with internal policies, governance standards, MCC/CPD requirements, and fraud prevention measures.

Skills

MCC / CIP qualification

General insurance claims

Litigation strategy

Analytical skills

Communication skills

Numeracy

MS Office

Education

CIP or professional qualification

Tools

Claims handling systems

MS Office

Job description

Title: Senior Claims Handler - Litigation

Reporting to: Claims Litigation Manager

Location: Grand Canal Dock, Dublin 2

Contract: Permanent

Working Model: Hybrid Working Model (two days in the office, three days working remotely in Ireland on a weekly basis. Flexibility to work additional days in the office will be required depending on business demands).

• Kindly note we do not offer visas or sponsorship for this role. You must have the right to work in Ireland and provide a valid Visa to be considered for this role.

About IPB

Founded in 1926, we are the leading insurer of Ireland's public sector for the past 100 years. As Irelands only indigenous mutual insurer, we exist to protect and safeguard the interests of our Members, comprising all 31 Local Authorities, 16 Education and Training Boards, the HSE, LDA and Regional Assemblies. In doing so, we play an important role in supporting our Members in serving the needs of their local communities across the length and breadth of Ireland.

Our purpose is as relevant today as it was when we were founded. We have maintained this purpose by attracting the very best talent to meet the evolving needs of our Members and customers.

About the Role

The Senior Claims Handler - Litigation manages a portfolio of liability litigation claims, setting case strategies, working with expert witnesses, and controlling costs. Reporting to the Claims Litigation Manager, the role involves delivering team objectives, maintaining strong relationships with clients and legal professionals, and ensuring compliance with IPB's claims handling policies.

Fitness & Probity and Conduct Standards

IPB Insurance is a financial institution regulated by the Central Bank of Ireland. As such, this role is regulated and subject to the Fitness and Probity Standards as set out by the Central Bank. These standards require that individuals performing Controlled Functions (CFs) are competent, capable, honest, ethical, and act with integrity. In addition, the role is subject to the Conduct Standards introduced under the Central Bank (Individual Accountability Framework) Act 2023, which apply throughout the course of employment. Accordingly, this role will be subject to enhanced pre-employment screening procedures, and there will be an ongoing requirement for the role holder to maintain both fit and proper status and adherence to the Conduct Standards throughout their employment.

To be successful in the role you will be accountable for

• Managing a litigation claims portfolio, setting case strategies, driving timely resolutions, and maintaining high service standards.
• Reviewing claims to assess cover, liability, expert input, and settlement opportunities, adapting strategies as cases progress.
• Collaborating with legal professionals and attending consultations or hearings to guide direction and optimise outcomes.
• Controlling costs by monitoring reserves, authorising payments within authority, and using cost-effective litigation tactics.
• Delivering clear client communications through updates, reviews, and workshops.
• Supporting team development by sharing expertise, completing peer reviews, and promoting continuous improvement.
• Ensuring compliance with internal policies, governance standards, MCC/CPD requirements, and fraud prevention measures.

What we're looking for

• MCC qualified (CIP minimum) with a relevant professional or third-level qualification.
• Significant experience in general insurance claims, with expert knowledge of PL, EL, and Motor/Property claims.
• Proven ability to set strategy, handle litigation, negotiate and settle autonomously in live trial environments.
• Strong analytical, decisive, and organisational skills, with the ability to prioritise in a fast-paced environment.
• Excellent communication skills, written, verbal, and active listening, with a customer-focused approach.
• High numeracy and computer literacy, proficient in systemised claims handling and MS Office applications.
• Flexible, results-driven, and able to deliver under pressure in a changing regulatory and operational landscape.

What you'll get

• Strategic ownership of litigation claims with exposure to high-value cases and industry experts.
• Opportunities for professional development, MCC/CPD support, and career progression.
• The chance to shape claims strategies and influence process improvements across the department.
• A collaborative environment where your expertise, decisions, and impact are recognised and valued.

We offer you a culture that is underpinned and supported by our values and behaviours of 'Passionate', 'Service Driven', 'Respectful', 'Trustworthy' and 'Collaborative'. These values underpin how we interact with each other across everything that we do. They guide our thinking, decisions, and actions, creating a truly unique place to work. Every employee is responsible for the creation of our culture which focuses on creating a psychologically safe 'Speak Up' environment, promoting an inclusive and diverse workplace and enhancing our journey in employee engagement and sustained performance improvement.

Lots of benefits including

• Competitive Salary.
• Discretionary Bonus.
• Health Allowance for employees and dependents where applicable.
• Holidays - 25 days annual leave plus the option to purchase more.
• 10 public holidays plus 2 additional company days.
• Generous Pension Scheme.
• A suite of family leave policies.
• Life assurance cover.
• Income Protection Insurance.
• Discounted Home and Car Insurance.
• Learning and Development Opportunities.
• Exam and Study Leave.
• Easy access to our Employee Assistance Programme and suite of Employee Wellness Initiatives including annual Flu vaccine.
• Complimentary lunch and coffee
• Bike to Work Scheme.
• Active Sports and Social Club.

IPB is committed to attracting, developing, and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of gender, race, religion, sexual orientation, age, marital status, family status, disability, or membership of the Traveller community. We bring out the best in each other.

IPB is proud to be recognised as a Great Place to Work.

IPB is dedicated to Sustainability and safeguarding your future. We focus on Environmental, Social, and Governance commitments, and invite you to join us in creating a better world for generations to come.

Individuals who are interested in applying for a job opportunity in IPB can request reasonable accommodations to be made throughout the recruitment process.

To learn more about us, please visit here.

Interviews

Interviews will be conducted in-person, in addition to virtually where required.