Claims Processing Leader — Customer Focus & Compliance

Utmost Group; Navan; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Equal opportunities

Job summary

Utmost Group is seeking a Team Leader to oversee the daily processing of claims, including full & partial surrenders, segment surrenders, Death Claims and Regular Withdrawals. You will lead a team to meet SLAs, drive excellent service for clients and partners, and ensure compliance with policies and procedures across the claims function.

Responsibilities include logging risks, coaching staff, maintaining training plans, and delivering MI reporting.

Qualifications

• Experience in claims processing preferred.
• Attention to detail and accuracy in processing.
• Strong communication and coaching skills.

Responsibilities

• Manage daily processing of claims including full/partial surrenders, segment surrenders, death claims and regular withdrawals.
• Ensure all work items meet compliance obligations and SLA targets.
• Deliver excellent customer service to clients and partners.
• Ensure adherence to policies and procedures across the claims function.
• Log and address risks and issues in a timely manner.
• Manage HR requirements of the team and drive training plans.
• Support MI reporting and key stakeholder communications.
• Identify process improvements and opportunities to enhance customer experience.

Job description

Utmost Group is seeking a Team Leader to oversee the daily processing of claims, including full & partial surrenders, segment surrenders, Death Claims and Regular Withdrawals. You will lead a team to meet SLAs, drive excellent service for clients and partners, and ensure compliance with policies and procedures across the claims function.

Responsibilities include logging risks, coaching staff, maintaining training plans, and delivering MI reporting.