Claims Team Leader

Royal London; Dublin; Hybrid; EUR 68,000 - 94,000; Full time

Benefits offered by this job

28 days annual leave

Up to 14% employer pension match

Private medical insurance

Flexible work arrangements

Job summary

Royal London Ireland in DublinHybrid is seeking a Claims Team Leader to run the Claims function with 50% home/office work. Lead a team, ensure compliant, timely, compassionate claims decisions and governance.

You will provide technical guidance on life and disability claims, manage complex cases, and collaborate with regulators, brokers and internal stakeholders to drive improvements.

Qualifications

• Significant experience in life and disability claims assessment.
• Previous leadership, team management or coaching experience.
• Strong technical knowledge across protection and disability claims.
• Experience managing complex claims and supporting technical referrals.
• Knowledge of Irish regulatory requirements and the insurance claims environment.
• Ability to analyse data, identify trends and drive continuous improvement.
• Excellent communication and stakeholder management skills.
• Collaborative and inclusive leadership style.
• Strong organisational skills balancing operational priorities and strategic initiatives.

Responsibilities

• Lead, coach and develop all claims colleagues.
• Manage claims service delivery, workload planning and performance.
• Act as senior referral point for complex, high-value claims.
• Provide technical guidance on claims assessment and underwriting.
• Oversee quality assurance, governance and continuous improvement.
• Build relationships with reinsurers, brokers, medical experts and internal stakeholders.
• Use data to identify trends, risks and improvement opportunities.
• Support regulatory, system and process changes.
• Embed a strong risk and compliance culture in the team.
• Ensure fair, timely and consistent claims decisions.

Skills

People leadership

Team management

Claims assessment

Data analysis

Communication

Education

DLDC (Diploma in Life and Disability Claims)

ACII

QFA (APA)

Job description

Location: Dublin/Hybrid, 50% home/office based

At Royal London Ireland, we're committed to delivering fair outcomes and outstanding service for our customers. We're looking for an experienced Claims Team Leader to lead our Claims function, combining strong people leadership with deep technical claims expertise to ensure customers receive timely, consistent and compassionate support.

This is an exciting opportunity to play a key leadership role within our Underwriting & Claims team, driving operational excellence, developing team capability and helping shape the future of our claims proposition.

About the role

As Claims Team Leader, you'll be responsible for the day‑to‑day leadership of the Claims function, ensuring high standards of customer service, quality, governance and regulatory compliance. You'll act as a senior technical referral point for complex and sensitive claims, while leading and developing a team focused on delivering excellent customer outcomes.

Key responsibilities include:

• Leading, coaching and developing all claims colleagues.
• Managing claims service delivery, workload planning and operational performance.
• Acting as the senior referral point for complex, sensitive and high‑value claims.
• Providing technical guidance on claims assessment, retrospective underwriting and claims philosophy.
• Overseeing claims quality assurance, governance and continuous improvement activities.
• Building strong relationships with reinsurers, brokers, medical experts and internal stakeholders.
• Using data and management information to identify trends, risks and opportunities for improvement.
• Supporting regulatory, system, service and process change initiatives.
• Embedding a strong risk and compliance culture across the Claims team.
• Ensuring customers receive fair, timely and consistent claims decisions.

About you

We're looking for an experienced claims professional who enjoys leading people, developing capability and improving customer outcomes.

You’ll ideally bring:

• Significant experience in life and disability claims assessment.
• Previous leadership, team management or coaching experience.
• Strong technical knowledge across protection and disability claims.
• Experience managing complex claims and supporting technical referrals.
• Knowledge of Irish regulatory requirements and the insurance claims environment.
• The ability to analyse data, identify trends and drive continuous improvement.
• Excellent communication and stakeholder management skills.
• A collaborative and inclusive leadership style.
• Strong organisational skills with the ability to balance operational priorities and strategic initiatives.

Qualifications

You will hold, or be working towards, an appropriate professional qualification such as:

• DLDC (Diploma in Life and Disability Claims)
• ACII
• QFA (including APA)

Equivalent industry qualifications and relevant claims expertise will also be considered.

About Royal London Ireland

Based in St Stephen’s Green in Dublin, Royal London Ireland is a fully owned subsidiary of the Royal London Mutual Insurance Society Limited, the largest mutual life, pensions, and investment company in the UK. We are authorised by the Central Bank of Ireland and provide protection products through Financial Brokers across Ireland. Our excellent customer service and mutual mindset means we take a longer‑term view and focus on providing best customer outcomes.

Inclusion, diversity and belonging

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Our culture is welcoming and friendly; we aim to make you always feel included. We encourage applications from those who may be on extended career break or from different work sectors and seeking to move into financial services. We are open to discussing flexible work arrangements.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits.

The Claims Team Leader role is a Controlled Function (CF6, CF7) under the Central Bank of Ireland Fitness & Probity Regime.

Our approach to compensation is designed to help us attract, inspire and retain the best talent. We aim to pay employees fairly and competitively across all levels and roles. The base salary range for this position is:

€68,400 – €94,050

This range takes into account the wide range of factors that are considered when making compensation decisions, including but not limited to skill sets; role; skills and experience; and qualifications. This range is an estimate, and further details on salary and total compensation aspects will be shared with candidates during the recruitment process.

Base salary is only one component of our total package. Other rewards include participation in a discretionary bonus scheme and a comprehensive benefits package and pension. We are committed to fostering a flexible work environment that enables employees to thrive personally and professionally.

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