Team Lead, Claims

Utmost Group; Navan; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Equal opportunities

Job summary

Utmost Group is seeking a Team Leader to oversee the daily processing of claims, including full & partial surrenders, segment surrenders, Death Claims and Regular Withdrawals. You will lead a team to meet SLAs, drive excellent service for clients and partners, and ensure compliance with policies and procedures across the claims function.

Responsibilities include logging risks, coaching staff, maintaining training plans, and delivering MI reporting.

Qualifications

• Experience in claims processing preferred.
• Attention to detail and accuracy in processing.
• Strong communication and coaching skills.

Responsibilities

• Manage daily processing of claims including full/partial surrenders, segment surrenders, death claims and regular withdrawals.
• Ensure all work items meet compliance obligations and SLA targets.
• Deliver excellent customer service to clients and partners.
• Ensure adherence to policies and procedures across the claims function.
• Log and address risks and issues in a timely manner.
• Manage HR requirements of the team and drive training plans.
• Support MI reporting and key stakeholder communications.
• Identify process improvements and opportunities to enhance customer experience.

Job description

The Team Leader is responsible for managing the daily processing of activity for Claims.

Ensuring that all work items are processed in accordance with compliance obligations and within agreed service standards (Full & Partial Surrenders, Segment Surrenders, Death Claims and Regular Withdrawals)

• Manage daily processing of tasks within agreed SLA.
• Deliver excellent Customer Service to all Clients and Partners.
• Ensure adherence to policies and procedures across the relevant business line.
• Ensure all risks and issues are logged and addressed in a timely manner.
• Manage HR requirements of the team
• Ensure a mind-set of continuous training and development is invoked, with an active training plan being adhered to at a team and person level.
• Assess all processes and volumes against the following measures: End to end timelines, First point resolution, removal of waste, Customer effort, Costs
• Use initiative for problem solving and decision making.
• Identify opportunities to enhance customer experience.
• Develop a good working relationship in the team and in the wider operations unit, promoting a positive and collaborative team ethos.
• Deliver necessary metrics for MI reporting across all business lines which reflects the on-going position of the team.
• Be open to take on new tasks when required.
• Support strategic projects and initiatives.
• Maintain and develop relationships with all key stakeholders such as sales, clients and intermediaries.

Utmost Group is an equal opportunities employer.

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