Operations Leader: Claims, Complaints & Customer Service
Crédit Agricole Group
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Job summary
The Operations Manager will oversee Claims, Complaints and Customer Services teams structured into dedicated operational streams, each led by a Team Lead. They will work closely with these leads to ensure consistency, quality, and performance across all areas of activity.
Responsibilities include defining end-to-end process standards for claims and complaint handling, ensuring regulatory compliance, driving transformation and continuous improvement, and providing leadership across multi-cultural
Job description
The Operations Manager will oversee Claims, Complaints and Customer Services teams structured into dedicated operational streams, each led by a Team Lead. They will work closely with these leads to ensure consistency, quality, and performance across all areas of activity.
Responsibilities include defining end-to-end process standards for claims and complaint handling, ensuring regulatory compliance, driving transformation and continuous improvement, and providing leadership across multi-cultural
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