Claims Administrator

Zurich 56 Company Ltd; Dublin; On-site; EUR 30,000 - 45,000; Full time

Job summary

Zurich Life Assurance plc in Blackrock, Co. Dublin, is seeking a Claims Administrator to manage all aspects of Death Claims on pension and investment products. You will report to the Claims Lead and work within the Risk Claims Department to ensure accurate, timely processing.

The role involves handling customer, employer, solicitor and broker inquiries, maintaining compliance with the CBI Fitness and Probity standards, and supporting head of claims while meeting tight deadlines.

Qualifications

• Excellent attention to detail and a clear customer focus.
• Effective communications across multiple channels.
• Customer/broker interaction experience.
• Proficiency with Life 400, Salesforce, Word and Excel.
• Ability to work under pressure and meet tight deadlines.
• Ability to manage multiple priorities.
• Demonstrated compliance with regulatory standards (CBI Minimum Competency Code).

Responsibilities

• Handle all aspects of death claims on pension and investment policies.
• Respond to customer, employer, solicitor and broker queries by phone and email.
• Manage FSPO and customer complaints professionally.
• Follow established procedures for standard tasks.
• Complete work within timeliness and accuracy standards.
• Provide prompt and high-quality outputs as directed by management.
• Assist in processing and payment of claims.
• Adhere to risk and compliance policies.
• Collaborate with internal clients to exchange information and resolve issues.
• Support the Head of Claims.

Skills

Attention to detail

Communications

Customer interaction

Multitasking

CBI compliance

Deadline driven

Problem solving

Tools

Life 400

Salesforce

Word

Excel

Job description

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Claims Administrator

132642

Job Summary

Zurich Life Assurance plc is looking for a Claims Administrator to work in our Risk Claims Department. This is a wonderful opportunity to join the Claims Team and develop a newly created role managing all aspects of Death Claims on Zurich's Pension and Investment Product Portfolio.

This role is a controlled function under the CBI Fitness and Probity Standard.

Your Role

Reporting to the Claims Lead, your main responsibilities as a Claims Administrator will include, but not necessarily be limited to, the following:

• Handling all aspects of Death Claims on Pension and Investment Policies.
• Dealing with Customer, Employer, Solicitor and Broker telephone and email queries in a professional and timely manner.
• Dealing with FSPO and Customer Complaints.
• Following established best practices and procedures for standard tasks.
• Complete assigned work within established standards for timeliness and accuracy.
• Provide prompt, accurate and high quality work in response to management direction and internal customer needs.
• Assist processing and payment of claims.
• Follow procedures to ensure adherence to the company's risk and compliance policies.
• Work closely with internal clients in order to exchange information, clarify facts, and resolve queries and/or problems
• Provide support to the Head of Claims

Your Skills and Experience

As a Claims Administrator your skills and qualifications must include:

• Excellent Attention to Detail & Clear Customer Focus
• Effective Communications
• Customer/Broker Interaction
• Good working knowledge of Life 400/Salesforce/WORD/EXCEL
• Ability to work well in a pressurised environment and to tight deadlines
• Ability to manage multiple priorities
• Meet and maintain the CBI requirements under Minimum Competency Code

Additional Information

Primary work location is Blackrock, Co.Dublin.

Who we are

Zurich Insurance Group (Zurich)is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 82million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Reflecting its purpose to 'create a brighter future together,' Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil's Atlantic Forest.

The Group has more than65,000employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com .

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need.