Senior Claims Handler - Wexford

Zurich Insurance; Wexford; On-site; EUR 48,000 - 64,000; Full time

Job summary

Zurich Insurance Europe AG, Ireland Branch is seeking a Senior Claims Handler to join our Claims Team based in Wexford. The role involves managing a portfolio of material damage claims, driving timely resolutions, and ensuring high standards of customer service within regulatory guidelines.

The team collaborates with underwriting, finance, and sales to align with Zurich Way of Claims. Primary location is Wexford with occasional travel to other Zurich locations; part-time or full-time options may

Qualifications

• 3+ years of industry experience in claims handling.
• Holding CIP/MDI/ACII or working towards professional qualifications.
• Excellent technical insurance knowledge.
• Strong decision making and numeric skills.
• High level interpersonal and written communication skills.
• Experience engaging with suppliers and external vendors.
• Willingness to adapt to business change and regulatory requirements.

Responsibilities

• Manage a portfolio of material damage claims.
• Proactively manage cases to settlement within designated authority.
• Demonstrate advanced technical claims competence for moderate to high complexity claims.
• Drive cases to timely resolution with focus on customer service, indemnity and expense.
• Maintain relationships with stakeholders and inform on file updates.
• Provide high customer service and comply with legal/regulatory requirements.
• Utilise telematics technology to improve outcomes.
• Drive continuous improvement via Quality Audit feedback.
• Liaise with customers, brokers, service providers and claimants.
• Manage relationship for first and third party claimants.
• Implement standards, controls, practices and procedures to maintain discipline.
• Escalate issues per Zurich standards and comply with regulations.

Skills

Claims handling

Technical insurance knowledge

Analytical skills

Communication skills

Education

CIP/MDI/ACII qualification

Tools

Telematics systems

Job description

Job Summary

Zurich Insurance Europe AG, Ireland Branch is looking for a Senior Claims Handler to join our Claims Team based in Wexford. The Claims Teams, based across both Wexford & Blackrock, are responsible for meeting the Insurance needs of our customers through both our broker and direct channels. Reporting to a Team Coach, the claims handler will be required to work closely with both first and third party claimants and other internal operations, such as Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed according to the Zurich Way of Claims and within handling authority levels. This role may be available part time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your Role

• Managing a portfolio of material damage claims.
• Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level, in line with established standards, procedures, and guidance provided.
• Demonstrate an advanced standard of technical claims competence for handling moderate to high complexity material damage claims.
• Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity, and expense.
• Manage key internal and external relationships to ensure all key stakeholders are informed on relevant file updates.
• Provide a high standard of customer service and adherence to legal and regulatory requirements.
• Drive efficient and effective claims management processes by utilising Industry leading telematics technology to achieve better outcomes.
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Audit processes.
• Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence.
• Responsible for relationship management of both first and Third Party Claimants.
• Implement agreed technical standards, controls, practices and procedures, thereby maintaining claims discipline.
• Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion.
• Comply with the Minimum Competency Code, Consumer Protection Code and any other relevant regulations.

Your Skills & Experience

• 3 years plus industry knowledge
• Holds or is working towards relevant professional qualifications i.e. CIP, MDI, ACII
• Excellent technical insurance knowledge
• Strong decision making and sound numeric skills
• High level of interpersonal and communication (verbal/written) skills
• Experience in the engagement of suppliers and external vendors
• Desire to learn and be flexible to business change
• Ability to recognise, understand and adhere to appropriate legislative regulations

Additional Information

Primary work location is Wexford based but occasional travel may be required to other Zurich locations.

Who We Are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,500 people across its locations in Dublin and Wexford.

Zurich Insurance Group (Zurich)

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more 82 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest.

The Group has more 65,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.