Chill Freeze Supervisor

Musgrave; Waterford; On-site; EUR 32,000 - 42,000; Full time

Job summary

Musgrave seeks a dynamic Chill/Freeze Supervisor to oversee daily operations in the chill/freeze department. You will drive sales, manage stock, and ensure high standards in merchandising and service.

Join a team-focused environment in Ireland and contribute to delivering exceptional customer experiences while maintaining HACCP compliance and achieving KPIs. You will lead a small team, provide clear direction, conduct regular reviews, and collaborate with re-order and warehouse staff to optimise

Qualifications

• Supervisory experience in retail/wholesale desirable.
• Familiar with grocery retail and/or foodservice markets.
• 2 years leading a team (1–2 years).

Responsibilities

• Responsible for the daily operation of the chill/freeze department.
• Build strong influential relationships with customers to understand and meet their needs.
• Consistently deliver excellent service to customers, maximising profitable sales and loyalty.
• Ensure chill/freeze areas are merchandised to high standards.
• Execute promotions in line with guidelines.
• Work with the re-order team to maintain correct stock levels.
• Achieve compliance with Standard Operating Procedures (SOPs) and HACCP records.
• Monitor KPIs and audits to drive performance and safety.

Skills

Supervisory experience

Grocery retail knowledge

Team leadership

Job description

Musgrave is one of Europe’s most successful family‑owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.
As we continue our journey toward becoming Ireland’s most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as a Chill/Freeze Supervisor.
This role is responsible for the daily operation of the Chill/freeze department.
What you’ll be doing:

• Responsible for sales, margin, range, execution, replenishment, picking and compliance within the chill/freeze department.
• Build strong influential relationships with customers to understand and meet their needs.
• Consistently deliver excellent service to customers, focusing on maximising profitable sales to the customers and growing the customer`s loyalty to Musgrave.
• Ensure all areas of the Chill/Freeze department are merchandised to the highest standards.
• Execute promotions in line with promotional guidelines.
• Work in partnership with the re-order team to ensure correct stock levels at all times and take responsibility for specific orders where relevant.
• Achieve full compliance on all Standard Operating procedures.
• Control waste, markdown and shrinkage within the Chill Freeze department
• Implement effective stock management principles including date checks and stock rotation.
• Ensure strict adherence to HACCP requirements and all required records are accurately recorded and maintained.
• Consistently achieve and improve all operational KPIs (standards, availability, wastage, labour, mystery shopper etc.), achieve all H&S, HACCP and SOP audits.
• Regularly monitor and evaluate performance and standards and take relevant and necessary actions to achieve results.
• Build and sustain a high performing engaged team by providing clear direction, stretch targets, regular reviews to manage all levels of performance (proactively manage under performance and recognise and encourage high performance)
• Demonstrate the Musgrave leadership skills and values holding self and others accountable for meeting and exceeding objectives. Maximise the potential of team members to encourage and sponsor talent to ensure succession within the branch and across the Group
• Ensure departments are appropriately resourced to achieve maximum efficiencies and productivity in most cost effective manner
• Ongoing training and development of all colleagues
• Communicate clearly and positively to engage all colleagues to ensure they understand their role in delivering the brand (business/branch objectives)
• Ensure total awareness of legislative requirements and company policy and procedure with regard to Health and Safety, Environmental Health and legal considerations of the food environment

What we’re looking for :

Experience, Skills And Education

The successful candidate will have:

• Previous supervisory experience within a retail or wholesale environment is desirable
• Understands and is familiar with the grocery retail and/or foodservice markets.
• 1-2 years` experience in leading a team

Why Musgrave

Career Development:

With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.

Collaborative Environment:

Work alongside a passionate team, where your contributions will make a significant impact

Innovation Focus:

Be part of a company that values forward-thinking solutions

Community Focus:

Be part of a company that truly values its communities and strives to make a positive impact.

Be Part of a Legacy:

Join a company with a long-standing commitment to community and innovation.
Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.