Change Manager

Pontoon; Dublin; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

Pontoon is seeking a proactive Change Manager for a 6-month contract in Dublin to lead technology modernisation initiatives. You will coordinate HELM activities, manage risk, drive governance, and ensure production stability across MAPS.

Strong stakeholder engagement and ITSM familiarity are essential for success. The role involves significant cross-team collaboration, readiness reviews, and executive reporting to keep leadership informed of progress and risks.

Qualifications

• Proven ability to coordinate large technology programmes and governance.
• Excellent stakeholder engagement and influencing skills.
• Strong planning, risk assessment and reporting capabilities.
• Experience with ITSM processes and vulnerability remediation is essential.

Responsibilities

• Coordinate HELM activities across MAPS Lines of Business.
• Facilitate readiness reviews and impact assessments.
• Maintain visibility of migrations, remediation, and patching activities.
• Represent MAPS in governance forums with stakeholder alignment.
• Identify and escalate risks, dependencies and scheduling concerns.
• Support maintenance window planning and governance activities.
• Produce executive updates and operational reports.
• Drive process improvements for visibility and reporting.
• Promote effective communication across teams during major technology changes.

Skills

Project coordination

Stakeholder management

Communication

Planning

Risk management

Analytical thinking

Change management

Microsoft Office

Excel

ITSM processes

Vulnerability management

Tools

Remedy ITSM

ServiceNow

EPAS

Release Management Workbench

Ansible

CUTOVER deployment

Job description

Job Title

Change Manager (Temporary)

Location

Dublin (2-3 Days Onsite)

Contract Duration

6 Months (Scope for Extension)

Job Summary

Are you a proactive and organised Change Manager with a flair for technology coordination? Our client, a leading organisation in the industry, is seeking a talented individual to take on the role of Change Manager for their MAPS HELM Air Traffic Control Coordinator project. This is a fantastic opportunity to be at the heart of technology modernisation efforts while ensuring operational resilience across the portfolio.

Role Summary

As the MAPS HELM Air Traffic Control Coordinator, you will act as the central hub for overseeing and coordinating Project HELM activities. Your role will involve extensive stakeholder engagement, risk management, and planning to ensure that significant technology initiatives are executed with minimal impact on production stability.

Key Responsibilities

• Coordinate Project HELM activities across all MAPS Lines of Business.
• Facilitate application readiness reviews and impact assessments.
• Maintain visibility of significant migrations, vulnerability remediation, and infrastructure patching activities.
• Represent MAPS in programme and governance forums, ensuring stakeholder alignment.
• Identify and elevate risks, dependencies, and scheduling concerns.
• Support maintenance window planning and governance activities.
• Produce executive updates and operational reports to track readiness and implementation status.
• Drive process improvement initiatives for better visibility and reporting.
• Promote effective communication across teams involved in major technology changes.

Required Skills & Experience

Essential

• Strong planning, coordination, and organisational skills.
• Excellent written and verbal communication abilities.
• Proven stakeholder management and influencing skills.
• Ability to navigate multiple teams and priorities effectively.
• Advanced skills in Microsoft Office, particularly Excel, PowerPoint, and Teams.
• Familiarity with Remedy ITSM and IT Service Management processes.
• Knowledge of vulnerability management and technology risk remediation.
• Awareness of enterprise change management processes.
• Strong analytical and problem-solving capabilities.

Desirable

• Familiarity with ServiceNow and EPAS processes.
• Experience with Release Management Workbench (RMW) and implementation governance.
• Knowledge of Ansible deployment automation tooling and CUTOVER deployment orchestration.
• Background in supporting technology modernisation and infrastructure transformation initiatives.
• Familiarity with trading technology environments and operational resilience practises.

Key Stakeholders

• MAPS Senior Leadership Team
• MAPS Application Managers and SMEs
• HELM Programme Leadership
• CIO Technology Teams
• Infrastructure Engineering Teams
• Production Management
• Change and Release Management Teams

Success Measures

• Effective coordination of HELM activities across the MAPS portfolio.
• Improved visibility of technology changes and their impacts.
• Timely identification and escalation of risks and conflicts.
• Accurate planning information for maintenance windows and implementations.
• Enhanced communication and alignment among stakeholders.
• Successful delivery of HELM initiatives while maintaining production stability.

Candidate Profile

The ideal candidate will be an organised and proactive technology coordinator, skilled in stakeholder management and operational governance. This individual will thrive in a fast-paced environment, providing oversight for large-scale technology transformations and vulnerability remediation efforts within a complex markets landscape.

If you are ready to make a meaningful impact within a dynamic organisation, this could be the perfect opportunity for you! Become a vital part of our client's exciting journey in technology transformation.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you