Change Coordinator - Managed Services

Codec; Dublin; On-site; EUR 50,000 - 75,000; Full time

Job summary

Codec is seeking a Change Coordinator to manage end-to-end IT change processes, from RFC review through approval, implementation and review, minimising business risk and service disruption. You will act as the central liaison between technical teams, service providers and customers to ensure smooth change execution.

In this role you’ll maintain change records, coordinate CAB and customer approvals, monitor impact and outcomes, and produce management reports.

Qualifications

• Attention to detail and strong stakeholder management are essential.
• Excellent planning and organisational skills are required.
• Continual improvement mindset and adaptability in processes.
• Knowledge of ITIL Change Enablement / Change Management practices.
• Experience in IT Service Management environments.
• Understanding of risk management and service governance.

Responsibilities

• Review and validate submitted RFCs.
• Ensure change records contain required information and classifications are correct.
• Maintain the Change Request backlog and progress statuses.
• Pursue CAB and customer approval requests.
• Challenge incomplete or inadequate change submissions.
• Identify scheduling conflicts and potential service impacts.
• Communicate approved change requests to stakeholders.
• Coordinate customer and internal notifications.
• Ensure stakeholders are informed throughout the change lifecycle.
• Identify and populate correct day rates for chargeable CRs.
• Escalate risks, issues, and scheduling conflicts promptly.
• Verify implementation outcomes and status updates.
• Confirm closure processes are completed and documentation updated.
• Produce change management reports and KPIs.
• Monitor change success rates and change-related incidents.
• Identify trends and recommend process improvements; support audits and compliance reviews.

Skills

Attention to detail

Stakeholder management

Planning and organisation

Continual improvement

ITIL Change Enablement

ITSM experience

Risk management

Job description

The Change Coordinator is responsible for coordinating the end-to-end Managed Service Change Management process, ensuring that changes are assessed, estimated, approved, communicated, implemented, and reviewed in a controlled manner that minimises business risk and service disruption.

The role acts as the central point of coordination between technical teams, service providers, customers.

Responsibilities:

• Review and validate submitted Requests for Change (RFCs)
• Ensure all change records contain the required information and
• Ensure classification and progress statuses are correct and maintained as per the change process
• Maintain the Change Request backlog
• Pursue CAB and customer approval requests
• Challenge incomplete or inadequate change submissions
• Identify scheduling conflicts and potential service impacts
• Communicate approved change requests to stakeholders
• Coordinate customer and internal notifications
• Ensure key stakeholders are informed throughout the change lifecycle
• Identify and populate the correct day rates for chargeable CRs
• Escalate risks, issues, and scheduling conflicts promptly
• Verify implementation outcomes and status updates
• Confirm appropriate closure process is completed
• Validate documentation updates are completed where required
• Produce change management reports and KPIs
• Monitor change success rates and change-related incidents
• Identify trends and recommend process improvement Support audits and compliance reviews.

Requirements:

• Attention to detail
• Strong stakeholder management and communication skills
• Excellent planning and organisation skills
• Continual improvement mindsetExperience in either an administrative or co-ordination role would be hugely beneficial for this role.
• Knowledge of ITIL Change Enablement / Change Management practices
• Experience working within IT Service Management environments
• Understanding of risk management and service governance