Change Coordinator - Managed Services

Codec Azure; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

Codec Azure in Dublin is seeking a Change Coordinator to manage end-to-end Managed Service Change Management processes, coordinating between technical teams, service providers and customers.

You will review RFCs, maintain records, ensure proper approvals, and communicate changes while monitoring risk and service impact throughout the change lifecycle.

Qualifications

• Attention to detail and risk awareness as core competencies.
• Strong stakeholder management and communication skills.
• Excellent planning and organisation abilities.
• Desirable ITIL Change Enablement knowledge.
• Experience with IT Service Management environments.
• Understanding of risk management and service governance.

Responsibilities

• Review and validate submitted Requests for Change (RFCs).
• Ensure all change records contain required information and documentation.
• Maintain the Change Request backlog and progress statuses.
• Pursue CAB and customer approval requests.
• Identify scheduling conflicts and potential service impacts.
• Communicate approved changes to stakeholders and coordinate notifications.
• Identify and populate day rates for chargeable CRs.
• Escalate risks, issues, and scheduling conflicts promptly.
• Verify implementation outcomes and closure processes.
• Produce change management reports and KPIs.

Skills

Attention to detail

Risk awareness

Stakeholder management

Communication skills

Planning & organisation

Continual improvement

Job description

Change Coordinator - Managed Services

Department: D365 Support

Employment Type: Full Time

Location: Dublin

Description

Job Overview:

The Change Coordinator is responsible for coordinating the end-to-end Managed Service Change Management process, ensuring that changes are assessed, estimated, approved, communicated, implemented, and reviewed in a controlled manner that minimises business risk and service disruption.

The role acts as the central point of coordination between technical teams, service providers, customers.

Key Responsibilities

Responsibilities:

• Review and validate submitted Requests for Change (RFCs)
• Ensure all change records contain the required information and
  supporting documentation
• Ensure classification and progress statuses are correct and maintained
  as per the change process
• Maintain the Change Request backlog
• Pursue CAB and customer approval requests
• Challenge incomplete or inadequate change submissions
• Identify scheduling conflicts and potential service impacts
• Communicate approved change requests to stakeholders
• Coordinate customer and internal notifications
• Ensure key stakeholders are informed throughout the change lifecycle
• Identify and populate the correct day rates for chargeable CRs
• Escalate risks, issues, and scheduling conflicts promptly
• Coordinate escalation activities during high-risk changes
• Verify implementation outcomes and status updates
• Confirm appropriate closure process is completed
• Validate documentation updates are completed where required
• Produce change management reports and KPIs
• Monitor change success rates and change-related incidents
• Identify trends and recommend process improvement Support audits and compliance reviews.

Skills, Knowledge and Expertise

Requirements:

• Attention to detail
• Risk awareness
• Strong stakeholder management and communication skills
• Excellent planning and organisation skills
• Continual improvement mindset

Desirable:

• Knowledge of ITIL Change Enablement / Change Management practices
• Experience working within IT Service Management environments
• Understanding of risk management and service governance